You can create fulfillment apps that integrate into order management, shipping, and fulfillment processes.
This guide describes the different types of apps that you can build with Shopify. It also provides information about migrating your app to use fulfillment order-based workflows, and offers related developers tools and resources to get you started.
Order management appsAnchor link to section titled "Order management apps"
Order management apps fulfill orders on behalf of merchants. Apps can automate fulfillment, or merchants can directly fulfill orders through the app.
Order management apps can help merchants with complicated shipping workflows that include multiple steps like buying shipping labels, reassigning inventory based on availability, or rescheduling upcoming shipments for a different date.
The following diagram shows an example lifecycle of fulfilling an order using an order management app:
Fulfillment service appsAnchor link to section titled "Fulfillment service apps"
Fulfillment service apps are services that perform the fulfillment of physical products for merchants. These apps enable high-quality communication between fulfillment centers and merchants and transparent reporting about order status through the Shopify admin.
Merchants and other apps can submit requests to fulfill orders, and fulfillment services can subsequently approve or reject requests to fulfill. After a request is approved, merchants can also submit requests to cancel the fulfillment order before the order is shipped.
The following diagram shows an example lifecycle of fulfilling an order using a fulfillment service app:
Returns appsAnchor link to section titled "Returns apps"
Return apps capture the financial, logistical, and business intent of a return. These apps provide merchants with various ways to manage their returns.
Merchants manage their returns in Shopify, and returns apps can take actions on behalf of merchants. For example, a returns app can identify eligible items for a return and issue customers a refund for returned items on behalf of the merchant.
The following diagram shows an example lifecycle of a return:
Migrating your appAnchor link to section titled "Migrating your app"
In Shopify, the
FulfillmentOrder resource models an end-to-end fulfillment process and is available in both the REST Admin API and the GraphQL Admin API. The
FulfillmentOrder resource enables fulfillment data to sync accurately between Shopify and apps.
Migrating your app to the fulfillment orders workflow provides the following benefits:
- You can fetch the assigned location of a given group of unfulfilled line items to determine where fulfillment should occur.
- You no longer need to match SKUs or filter out the items on an order that don’t apply to you before you can determine which items you need to fulfill.
- Merchants and apps can add notes to requests to improve communication throughout the fulfillment process.
- The process of making fulfillment and cancellation requests is formalized.
Implementing recommended workflowsAnchor link to section titled "Implementing recommended workflows"
To learn how to migrate your app, refer to Migrate to fulfillment orders.
If you maintain a third-party app or Shopify Flow workflow that relies on
Fulfillment API resources for order automation, then refer to Track orders placed through third-party marketplaces.
Developer tools and resourcesAnchor link to section titled "Developer tools and resources"
Explore the following developer tools and resources to learn more about fulfillment apps.
Consult the GraphQL Admin API reference to learn more about the FulfillmentOrder object.
Consult the REST Admin API reference to learn more about the FulfillmentOrder resource.
Consult the GraphQL Admin API reference to learn more about the FulfillmentService object.
Consult the REST Admin API reference to learn more about the FulfillmentService resource.