---
title: >-
  Updated handling of customer data erasure requests with recent orders -
  Shopify developer changelog
description: >-
  Shopify’s developer changelog documents all changes to Shopify’s platform.
  Find the latest news and learn about new platform opportunities.
source_url:
  html: >-
    https://shopify.dev/changelog/posts/updated-handling-of-customer-data-erasure-requests-with-recent-orders
  md: >-
    https://shopify.dev/changelog/posts/updated-handling-of-customer-data-erasure-requests-with-recent-orders.md
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  primaryTag:
    displayName: Platform
    handle: platform
  secondaryTag:
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  createdAt: '2026-03-23T12:01:55-04:00'
  postedAt: '2026-03-23T17:30:00-04:00'
  updatedAt: '2026-03-23T16:57:16-04:00'
  effectiveAt: '2026-03-27T23:00:00-04:00'
---

March 23, 2026

# Updated handling of customer data erasure requests with recent orders

DateMarch 23, 2026

FlagsUpdate

SurfacesPlatform

As of March 23, 2026, [customer data erasure requests](https://help.shopify.com/en/manual/privacy-and-security/privacy/processing-customer-data-requests#erase-customer-personal-data) will no longer be held in a pending state for 180 days from the date of the customer's most recent order.

Erasure requests will now be processed 10 days after the request was submitted, regardless of when the customer's most recent order was placed. For recipients of gift cards that have been scheduled to send, the erasure request will remain in a pending state until the gift card has been delivered.

This update simplifies the overall experience for managing customer data requests.