The review process

When you submit an app to the Shopfy App Store, Shopify reviews it to make sure it meets our app requirements.

If your app meets our requirements, then it will be considered for approval. If your app requires major changes that prevent us from reviewing your app, then you’ll receive an email titled Important: [Your app name] app review has been rejected that outlines the required changes. After you make the required changes to your app, you can resubmit it through your Partner Dashboard.

Our app requirements are the same for both listed and unlisted public apps. To learn about the most common reasons why apps aren't accepted, refer to Common app rejections.

Contact throughout the review process

During the review process, we’ll contact you at the App submission contact email set in Section D of the app listing. To ensure you receive our emails, add app-submissions@shopify.com and noreply@shopify.com to your allowed senders list in your email service provider’s settings.

If you don’t have access to your Partner account email, then contact Partner support.

What to expect from Shopify when you submit your app

When you submit your app for approval, you will receive an email titled Thank you for submitting [your app name] to Shopify. This submission confirmation email will include some frequently asked questions, and your expected review date. When you receive this email, this means that your app is Pending Review.

How does the review process work?

Your app must pass two stages: the review stage, and the conversation stage. During these stages, your app also passes through different states: Submitted, Draft, In Review, and Live. You can see these states in your app listing dashboard.

A diagram that shows how the app passes through the different states.

When you submit your public app for screening, it moves into the review stage. You receive an email titled Thank you for submitting [your app name] to Shopify. When you receive this email, your app is marked as Submitted in your app listing dashboard.

If your app submission requires major changes, then it will be rejected. You receive an email titled Important: [Your app name] app review has been rejected that outlines the required changes you need to make before re-submitting the app for review. When you receive this email, your app is marked as Draft in your app listing dashboard. After you've made these changes to your app, you can resubmit your updated app through the Partner dashboard at which point it will be screened as a new submission.

If your app submission requires minor changes, then it moves to the conversation stage. You receive an email titled Important: [Your app name] requires updates that outlines the remaining changes that you need to make. When you receive this email, your app is marked as In Review in your app listing dashboard. After you've updated your app, you can reply to that email so that your app can be reviewed again.

After you’ve made any necessary major changes to your app, and those changes have been reviewed, your app moves into the conversation stage. In this stage, you can communicate with us about your app through ZenDesk. We’ll also communicate the next steps for approval.

We’ll approve the app when we've made sure it meets all the Shopify App Store requirements. You receive an email titled [Your app name] has been approved on Shopify when your app has been approved. On receiving this email, your app is marked as Live in your app listing dashboard, and your app will appear on the Shopify App Store.


Next: Testing your app - Before you submit your app for review, you need to test it on a development store to check for any bugs or errors.