ShopifyPaymentsDisputeReason

The customer's bank can't process the charge.

The customer claims that the purchased product was returned or the transaction was otherwise canceled, but you haven't yet provided a refund or credit.

The customer initiated the dispute. Contact the customer for additional details on why the payment was disputed.

The customer's bank can't proceed with the debit since it hasn't been authorized.

The customer claims they were charged multiple times for the same product or service.

The cardholder claims that they didn’t authorize the payment.

The dispute is uncategorized, so you should contact the customer for additional details to find out why the payment was disputed.

The customer account associated with the purchase is incorrect.

The customer's bank account has insufficient funds.

The card issuer believes the disputed transaction doesn't conform to the network rules. These disputes occur when transactions don't meet card network requirements and may incur additional network fees if escalated for resolution.

The customer claims they did not receive the products or services purchased.

The product or service was received but was defective, damaged, or not as described.

The customer claims that you continued to charge them after a subscription was canceled.

The customer doesn’t recognize the payment appearing on their card statement.

The reason for the dispute provided by the cardholder's banks.