A Fulfillment Service is a third party warehouse that prepares and ships orders
on behalf of the store owner. Fulfillment services charge a fee to package and ship items
and update product inventory levels. Some well known fulfillment services with Shopify integrations
include: Amazon, Shipwire, and Rakuten. When an app registers a new on a store,
Shopify automatically creates a Location that's associated to the fulfillment service.
To learn more about fulfillment services, refer to
Manage fulfillments as a fulfillment service app
guide.
Mutations
You can work with the object with the
fulfillmentServiceCreate,
fulfillmentServiceUpdate,
and fulfillmentServiceDelete
mutations.
Hosted endpoints
Fulfillment service providers integrate with Shopify by providing Shopify with a set of hosted endpoints that
Shopify can query on certain conditions.
These endpoints must have a common prefix, and this prefix should be supplied in the parameter
in the
fulfillmentServiceCreate
mutation.
Shopify sends POST requests to the
endpoint to notify the fulfillment service about fulfillment requests and fulfillment cancellation requests.For more information, refer to Receive fulfillment requests and cancellations.
Shopify sends GET requests to the
endpoint to retrieve tracking numbers for orders, ifis set totrue.For more information, refer to Enable tracking support.
Fulfillment services can also update tracking information with the fulfillmentTrackingInfoUpdate mutation, rather than waiting for Shopify to ask for tracking numbers.
Shopify sends GET requests to the
endpoint to retrieve inventory levels, ifis set totrue.For more information, refer to Sharing inventory levels with Shopify.
To make sure you have everything set up correctly, you can test the -prefixed endpoints
in your development store.
Resources and webhooks
There are a variety of objects and webhooks that enable a fulfillment service to work.
To exchange fulfillment information with Shopify, fulfillment services use the
FulfillmentOrder,
Fulfillment and
Order objects and related mutations.
To act on fulfillment process events that happen on the Shopify side,
besides awaiting calls to -prefixed endpoints,
fulfillment services can subscribe to the
fulfillment order
and order
webhooks.
The callback URL that the fulfillment service has registered for requests. The following considerations apply:
- Shopify queries the
endpoint to retrieve tracking numbers for orders, ifis set totrue. - Shopify queries the
endpoint to retrieve inventory levels, ifis set totrue. - Shopify uses the
endpoint to send fulfillment and cancellation requests, if the fulfillment service has opted in to the fulfillment order based workflow for managing fulfillments (is set totrue).
- Shopify queries the
Human-readable unique identifier for this fulfillment service.
The ID of the fulfillment service.
Whether the fulfillment service tracks product inventory and provides updates to Shopify.
Location associated with the fulfillment service.
Whether the fulfillment service can stock inventory alongside other locations.
The name of the fulfillment service as seen by merchants.
Whether the fulfillment service implemented the /fetch_tracking_numbers endpoint.
Type associated with the fulfillment service.
Returns a FulfillmentService resource by ID.
Mutations
Creates a fulfillment service.
Fulfillment service location
When creating a fulfillment service, a new location will be automatically created on the shop and will be associated with this fulfillment service. This location will be named after the fulfillment service and inherit the shop's address.
If you are using API version
2023-10or later, and you need to specify custom attributes for the fulfillment service location (for example, to change its address to a country different from the shop's country), use the LocationEdit mutation after creating the fulfillment service.Updates a fulfillment service.
If you are using API version
2023-10or later, and you need to update the location managed by the fulfillment service (for example, to change the address of a fulfillment service), use the LocationEdit mutation.