---
title: Abandonment - GraphQL Admin
description: >-
  Tracks a
  [customer](https://shopify.dev/docs/api/admin-graphql/latest/objects/Customer)'s

  incomplete shopping journey, whether they abandoned while browsing

  [products](https://shopify.dev/docs/api/admin-graphql/latest/objects/Product),

  adding items to cart, or during checkout. Provides data about the customer's

  behavior and products they interacted with.


  The abandonment includes fields that indicate whether the customer has
  completed

  any [orders](https://shopify.dev/docs/api/admin-graphql/latest/objects/Order)
  or [draft

  orders](https://shopify.dev/docs/api/admin-graphql/latest/objects/DraftOrder)

  after the abandonment occurred. It also tracks when emails were sent and how

  long since the customer's last activity across different abandonment types.
api_version: 2026-10
source_url:
  html: 'https://shopify.dev/docs/api/admin-graphql/latest/objects/Abandonment'
  md: 'https://shopify.dev/docs/api/admin-graphql/latest/objects/Abandonment.md'
api_name: admin
api_type: graphql
type: object
---

# Abandonment

object

Tracks a [customer](https://shopify.dev/docs/api/admin-graphql/latest/objects/Customer)'s incomplete shopping journey, whether they abandoned while browsing [products](https://shopify.dev/docs/api/admin-graphql/latest/objects/Product), adding items to cart, or during checkout. Provides data about the customer's behavior and products they interacted with.

The abandonment includes fields that indicate whether the customer has completed any [orders](https://shopify.dev/docs/api/admin-graphql/latest/objects/Order) or [draft orders](https://shopify.dev/docs/api/admin-graphql/latest/objects/DraftOrder) after the abandonment occurred. It also tracks when emails were sent and how long since the customer's last activity across different abandonment types.

## Fields

* abandoned​Checkout​Payload

  [Abandoned​Checkout](https://shopify.dev/docs/api/admin-graphql/latest/objects/AbandonedCheckout)

  The abandonment payload for the abandoned checkout.

* abandonment​Type

  [Abandonment​Abandonment​Type!](https://shopify.dev/docs/api/admin-graphql/latest/enums/AbandonmentAbandonmentType)

  non-null

  The abandonment type.

* app

  [App!](https://shopify.dev/docs/api/admin-graphql/latest/objects/App)

  non-null

  The app associated with an abandoned checkout.

* cart​Url

  [URL](https://shopify.dev/docs/api/admin-graphql/latest/scalars/URL)

  Permalink to the cart page.

* created​At

  [Date​Time!](https://shopify.dev/docs/api/admin-graphql/latest/scalars/DateTime)

  non-null

  The date and time when the abandonment was created.

* customer

  [Customer!](https://shopify.dev/docs/api/admin-graphql/latest/objects/Customer)

  non-null

  The customer who abandoned this event.

* customer​Has​No​Draft​Order​Since​Abandonment

  [Boolean!](https://shopify.dev/docs/api/admin-graphql/latest/scalars/Boolean)

  non-null

  Whether the customer has a draft order since this abandonment has been abandoned.

* customer​Has​No​Order​Since​Abandonment

  [Boolean!](https://shopify.dev/docs/api/admin-graphql/latest/scalars/Boolean)

  non-null

  Whether the customer has completed an order since this checkout has been abandoned.

* days​Since​Last​Abandonment​Email

  [Int!](https://shopify.dev/docs/api/admin-graphql/latest/scalars/Int)

  non-null

  The number of days since the last abandonment email was sent to the customer.

* email​Sent​At

  [Date​Time](https://shopify.dev/docs/api/admin-graphql/latest/scalars/DateTime)

  When the email was sent, if that's the case.

* email​State

  [Abandonment​Email​State](https://shopify.dev/docs/api/admin-graphql/latest/enums/AbandonmentEmailState)

  The email state (e.g., sent or not sent).

* hours​Since​Last​Abandoned​Checkout

  [Float](https://shopify.dev/docs/api/admin-graphql/latest/scalars/Float)

  The number of hours since the customer has last abandoned a checkout.

* id

  [ID!](https://shopify.dev/docs/api/admin-graphql/latest/scalars/ID)

  non-null

  A globally-unique ID.

* inventory​Available

  [Boolean!](https://shopify.dev/docs/api/admin-graphql/latest/scalars/Boolean)

  non-null

  Whether the products in abandonment are available.

* is​From​Custom​Storefront

  [Boolean!](https://shopify.dev/docs/api/admin-graphql/latest/scalars/Boolean)

  non-null

  Whether the abandonment event comes from a custom storefront channel.

* is​From​Online​Store

  [Boolean!](https://shopify.dev/docs/api/admin-graphql/latest/scalars/Boolean)

  non-null

  Whether the abandonment event comes from the Online Store sales channel.

* is​From​Shop​App

  [Boolean!](https://shopify.dev/docs/api/admin-graphql/latest/scalars/Boolean)

  non-null

  Whether the abandonment event comes from the Shop app sales channel.

* is​From​Shop​Pay

  [Boolean!](https://shopify.dev/docs/api/admin-graphql/latest/scalars/Boolean)

  non-null

  Whether the abandonment event comes from Shop Pay.

* is​Most​Significant​Abandonment

  [Boolean!](https://shopify.dev/docs/api/admin-graphql/latest/scalars/Boolean)

  non-null

  Whether the customer didn't complete another most significant step since this abandonment.

* last​Browse​Abandonment​Date

  [Date​Time!](https://shopify.dev/docs/api/admin-graphql/latest/scalars/DateTime)

  non-null

  The date for the latest browse abandonment.

* last​Cart​Abandonment​Date

  [Date​Time!](https://shopify.dev/docs/api/admin-graphql/latest/scalars/DateTime)

  non-null

  The date for the latest cart abandonment.

* last​Checkout​Abandonment​Date

  [Date​Time!](https://shopify.dev/docs/api/admin-graphql/latest/scalars/DateTime)

  non-null

  The date for the latest checkout abandonment.

* most​Recent​Step

  [Abandonment​Abandonment​Type!](https://shopify.dev/docs/api/admin-graphql/latest/enums/AbandonmentAbandonmentType)

  non-null

  The most recent step type.

* products​Added​To​Cart

  [Customer​Visit​Product​Info​Connection!](https://shopify.dev/docs/api/admin-graphql/latest/connections/CustomerVisitProductInfoConnection)

  non-null

  The products added to the cart during the customer abandoned visit.

  * after

    [String](https://shopify.dev/docs/api/admin-graphql/latest/scalars/String)

    ### Arguments

    The elements that come after the specified [cursor](https://shopify.dev/api/usage/pagination-graphql).

  * before

    [String](https://shopify.dev/docs/api/admin-graphql/latest/scalars/String)

    The elements that come before the specified [cursor](https://shopify.dev/api/usage/pagination-graphql).

  * first

    [Int](https://shopify.dev/docs/api/admin-graphql/latest/scalars/Int)

    The first `n` elements from the [paginated list](https://shopify.dev/api/usage/pagination-graphql).

  * last

    [Int](https://shopify.dev/docs/api/admin-graphql/latest/scalars/Int)

    The last `n` elements from the [paginated list](https://shopify.dev/api/usage/pagination-graphql).

  * reverse

    [Boolean](https://shopify.dev/docs/api/admin-graphql/latest/scalars/Boolean)

    Default:false

    Reverse the order of the underlying list.

  ***

* products​Viewed

  [Customer​Visit​Product​Info​Connection!](https://shopify.dev/docs/api/admin-graphql/latest/connections/CustomerVisitProductInfoConnection)

  non-null

  The products viewed during the customer abandoned visit.

  * after

    [String](https://shopify.dev/docs/api/admin-graphql/latest/scalars/String)

    ### Arguments

    The elements that come after the specified [cursor](https://shopify.dev/api/usage/pagination-graphql).

  * before

    [String](https://shopify.dev/docs/api/admin-graphql/latest/scalars/String)

    The elements that come before the specified [cursor](https://shopify.dev/api/usage/pagination-graphql).

  * first

    [Int](https://shopify.dev/docs/api/admin-graphql/latest/scalars/Int)

    The first `n` elements from the [paginated list](https://shopify.dev/api/usage/pagination-graphql).

  * last

    [Int](https://shopify.dev/docs/api/admin-graphql/latest/scalars/Int)

    The last `n` elements from the [paginated list](https://shopify.dev/api/usage/pagination-graphql).

  * reverse

    [Boolean](https://shopify.dev/docs/api/admin-graphql/latest/scalars/Boolean)

    Default:false

    Reverse the order of the underlying list.

  ***

* visit​Started​At

  [Date​Time](https://shopify.dev/docs/api/admin-graphql/latest/scalars/DateTime)

  The date and time when the visit started.

***

## Map

No referencing types

***

## Queries

* [abandonment](https://shopify.dev/docs/api/admin-graphql/latest/queries/abandonment)

  query

  Returns a `Abandonment` resource by ID.

  * id

    [ID!](https://shopify.dev/docs/api/admin-graphql/latest/scalars/ID)

    required

    ### Arguments

    The ID of the `Abandonment` to return.

  ***

* [abandonment​By​Abandoned​Checkout​Id](https://shopify.dev/docs/api/admin-graphql/latest/queries/abandonmentByAbandonedCheckoutId)

  query

  Returns an Abandonment by the Abandoned Checkout ID.

  * abandoned​Checkout​Id

    [ID!](https://shopify.dev/docs/api/admin-graphql/latest/scalars/ID)

    required

    ### Arguments

    The ID of the Abandoned Checkout ID to query by.

  ***

***

## Abandonment Queries

### Queried by

* [abandonment](https://shopify.dev/docs/api/admin-graphql/latest/queries/abandonment)
* [abandonment​By​Abandoned​Checkout​Id](https://shopify.dev/docs/api/admin-graphql/latest/queries/abandonmentByAbandonedCheckoutId)

***

## Mutations

* [abandonment​Update​Activities​Delivery​Statuses](https://shopify.dev/docs/api/admin-graphql/latest/mutations/abandonmentUpdateActivitiesDeliveryStatuses)

  mutation

  Updates the marketing activities delivery statuses for an abandonment.

  * abandonment​Id

    [ID!](https://shopify.dev/docs/api/admin-graphql/latest/scalars/ID)

    required

    ### Arguments

    The ID of the abandonment that needs to be updated.

  * delivered​At

    [Date​Time](https://shopify.dev/docs/api/admin-graphql/latest/scalars/DateTime)

    The delivery timestamp if the activity delivered.

  * delivery​Status

    [Abandonment​Delivery​State!](https://shopify.dev/docs/api/admin-graphql/latest/enums/AbandonmentDeliveryState)

    required

    The new delivery status of the marketing activity for this abandonment.

  * delivery​Status​Change​Reason

    [String](https://shopify.dev/docs/api/admin-graphql/latest/scalars/String)

    The reason why the activity was or was not delivered.

  * marketing​Activity​Id

    [ID!](https://shopify.dev/docs/api/admin-graphql/latest/scalars/ID)

    required

    The ID of the marketing activity that needs to be updated.

  ***

* [abandonment​Email​State​Update](https://shopify.dev/docs/api/admin-graphql/latest/mutations/abandonmentEmailStateUpdate)

  mutation

  Deprecated

  * email​Sent​At

    [Date​Time](https://shopify.dev/docs/api/admin-graphql/latest/scalars/DateTime)

    ### Arguments

    The date and time for when the email was sent, if that is the case.

  * email​State

    [Abandonment​Email​State!](https://shopify.dev/docs/api/admin-graphql/latest/enums/AbandonmentEmailState)

    required

    The new email state of the abandonment.

  * email​State​Change​Reason

    [String](https://shopify.dev/docs/api/admin-graphql/latest/scalars/String)

    The reason why the email was or was not sent.

  * id

    [ID!](https://shopify.dev/docs/api/admin-graphql/latest/scalars/ID)

    required

    The ID of the abandonment that needs to be updated.

  ***

***

## Abandonment Mutations

### Mutated by

* [abandonment​Update​Activities​Delivery​Statuses](https://shopify.dev/docs/api/admin-graphql/latest/mutations/abandonmentUpdateActivitiesDeliveryStatuses)

***

## Interfaces

* [Node](https://shopify.dev/docs/api/admin-graphql/latest/interfaces/Node)

  interface

***

## Abandonment Implements

### Implements

* [Node](https://shopify.dev/docs/api/admin-graphql/latest/interfaces/Node)