---
title: ReturnReason - Customer API
description: The reason for returning the item.
api_version: 2025-10
api_name: customer
type: enum
api_type: graphql
source_url:
  html: https://shopify.dev/docs/api/customer/latest/enums/ReturnReason
  md: https://shopify.dev/docs/api/customer/latest/enums/ReturnReason.md
---

# Return​Reason

enum

The reason for returning the item.

## Valid values

* COLOR

  The color of the item didn't meet expectations.

* DEFECTIVE

  The item was damaged or defective.

* NOT\_​AS\_​DESCRIBED

  The item was not as described.

* OTHER

  Other reason not listed.

* SIZE\_​TOO\_​LARGE

  The size of the item was too large.

* SIZE\_​TOO\_​SMALL

  The size of the item was too small.

* STYLE

  The style of the item didn't meet expectations.

* UNKNOWN

  The reason is unknown.

* UNWANTED

  The customer changed their mind about the item.

* WRONG\_​ITEM

  The customer received the wrong item.

***

## Fields

* [Requested​Line​Item​Input.returnReason](https://shopify.dev/docs/api/customer/latest/input-objects/RequestedLineItemInput#fields-returnReason)

  INPUT OBJECT

  The input fields for a line item requested for return.

* [Return​Line​Item.returnReason](https://shopify.dev/docs/api/customer/latest/objects/ReturnLineItem#field-ReturnLineItem.fields.returnReason)

  OBJECT

  A line item that has been returned.

* [Return​Line​Item​Type.returnReason](https://shopify.dev/docs/api/customer/latest/interfaces/ReturnLineItemType#fields-returnReason)

  INTERFACE

  A line item that has been returned.

* [Unverified​Return​Line​Item.returnReason](https://shopify.dev/docs/api/customer/latest/objects/UnverifiedReturnLineItem#field-UnverifiedReturnLineItem.fields.returnReason)

  OBJECT

  An unverified return line item.

***

## Map

### Fields with this enum

* <-|[Return​Line​Item.returnReason](https://shopify.dev/docs/api/customer/latest/objects/ReturnLineItem#field-ReturnLineItem.fields.returnReason)
* <-|[Unverified​Return​Line​Item.returnReason](https://shopify.dev/docs/api/customer/latest/objects/UnverifiedReturnLineItem#field-UnverifiedReturnLineItem.fields.returnReason)

### Inputs with this enum

* [Requested​Line​Item​Input.returnReason](https://shopify.dev/docs/api/customer/latest/input-objects/RequestedLineItemInput#fields-returnReason)