---
title: OrderCancelReason - Customer API
description: The reason for the cancellation of the order.
api_version: 2025-10
api_name: customer
type: enum
api_type: graphql
source_url:
  html: https://shopify.dev/docs/api/customer/latest/enums/ordercancelreason
  md: https://shopify.dev/docs/api/customer/latest/enums/ordercancelreason.md
---

# Order​Cancel​Reason

enum

The reason for the cancellation of the order.

## Valid values

* CUSTOMER

  The customer wanted to cancel the order.

* DECLINED

  Payment was declined.

* FRAUD

  The order was fraudulent.

* INVENTORY

  There was insufficient inventory.

* OTHER

  The order was canceled for an unlisted reason.

* STAFF

  Staff made an error.

***

## Fields

* [Order.​cancel​Reason](https://shopify.dev/docs/api/customer/latest/objects/Order#field-cancelReason)

  OBJECT

  A customer’s completed request to purchase one or more products from a shop. Apps using the Customer Account API must meet the protected customer data [requirements](https://shopify.dev/docs/apps/launch/protected-customer-data).

***

## Map

### Fields with this enum

* <-|[Order.cancelReason](https://shopify.dev/docs/api/customer/latest/objects/Order#field-cancelReason)