---
title: Getting technical updates
description: >-
  Provide technical contact details to stay up to date with API changes and to
  help us contact you about problems with your app.
source_url:
  html: 'https://shopify.dev/docs/apps/build/dev-dashboard/technical-updates'
  md: 'https://shopify.dev/docs/apps/build/dev-dashboard/technical-updates.md'
---

# Getting technical updates

Shopify contacts the developer responsible for an app when something needs a technical response, such as a backwards-incompatible change in the API version the app uses, or a bug or outage that's affecting stores. Every app has contact details for this, so keep them current and pointed at someone who reads them. This guide explains what you should expect from these communications to help you decide who should receive these updates.

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## When will Shopify contact you?

Developer contact details are required so that we can inform you of backwards-incompatible changes in the API version that your app is using, or a bug or outage that's affecting a significant number of users. Below are some possible situations when we might contact you:

* We are planning a change to our API that directly affects one of your apps.

* Your app is using a deprecated endpoint, which might be affecting your app's functionality or the user experience.

* Your app has a bug or experiences an outage that's affecting users' stores.

  In each of these situations, our primary method of communication is email. In the second and third situations, we might also contact you by using your developer contact phone number to resolve the issue as soon as possible.

***

## Who should be your developer contact?

Your developer contact should be an individual or team who monitors their inbox regularly. These communications are intended for developers responsible for maintaining apps that interact with Shopify's API, and provide information that's useful for a technical audience that's familiar with [Shopify API versioning](https://shopify.dev/docs/api/usage/versioning).

If you're an app user and you're setting up an app on behalf of your developer, then you should ask your developer for the best contact information to use. You can direct them to this guide to provide them with more information.

***

## Update your developer contact details

Where you update your contact details depends on where the app lives: the Dev Dashboard, the Shopify admin, or a Partner organization.

### Update your API contact email for a public or custom app created in the Dev Dashboard

If your public or custom app is using an API version with backwards-incompatible changes, Shopify will contact the email address listed on your app **Settings** page.

1. Log in to your [Dev Dashboard](https://dev.shopify.com/dashboard/).
2. Navigate to **Apps** and select your app.
3. Click **Settings**.
4. In the **Contact information** section, in the **API contact email** card, click **Edit**.
5. Enter an API contact email address.
6. Click **Save**.

### Update the contact details for a custom app created in the Shopify admin

You can no longer create custom apps in the Shopify admin, but existing ones keep working and still need a contact. These apps have a staff or collaborator account associated with them. This account should belong to the app developer, should include the email address where you can reach them, and must have permission to develop apps.

1. From your Shopify admin, go to [**Apps**](https://www.shopify.com/admin/apps).
2. Click **Develop apps**.
3. Click the name of the app that you want to update.
4. Click **App settings** and select an account from the **App developer** drop-down.
5. Click **Save**.

If you set the app developer to a staff or collaborator account, and later delete that account, then the store owner becomes the app developer by default.

### Update the contact details for a Partner organization

The [Dev Dashboard](https://dev.shopify.com/dashboard/) replaces the Partner Dashboard for development workflows. If you haven't [migrated](https://shopify.dev/docs/apps/build/dev-dashboard/migrate-from-partners) yet, set your organization's contact details in the Partner Dashboard.

1. Log in to your [Partner Dashboard](https://app.shopify.com/services/partners/auth/login).
2. Go to **Settings**.
3. In the **Emergency developer contact information** section, enter a developer contact email address and phone number.
4. Click **Save**.

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## Related links

* [API health report](https://shopify.dev/docs/apps/build/dev-dashboard/monitoring-and-logs#api-health)
* [API versioning](https://shopify.dev/docs/api/usage/versioning)

***