A reverse fulfillment order represents the work that's required to process a return. It includes one or more items in a return that will be processed by the merchant or third-party fulfillment service.

This guide shows you how to manage reverse fulfillment orders with the GraphQL Admin API.

## Requirements

- Your app can make [authenticated requests](/docs/api/admin-graphql#authentication) to the GraphQL Admin API.
- Your app has the `read_returns` and `write_returns` [access scopes](/docs/api/usage/access-scopes). Learn how to [configure your access scopes using Shopify CLI](/docs/apps/build/cli-for-apps/app-configuration).
- Your store has existing [orders](/docs/api/admin-graphql/latest/objects/Order) that have been fulfilled. You can return only items that have been fulfilled. If you need to make changes to an unfulfilled item, then you can [edit an order](/docs/apps/build/orders-fulfillment/order-management-apps/edit-orders).
- You're using API version `2024-07` or higher.
- You've met Shopify's [protected customer data requirements](/docs/apps/launch/protected-customer-data).



- You're familiar with [creating and managing returns](/docs/apps/build/orders-fulfillment/returns-apps/build-return-management).

## Step 1: Query a reverse fulfillment order

A reverse fulfillment order is a group of one or more items in a return that will be processed by a merchant or a third-party fulfillment service. [Creating a return](/docs/apps/build/orders-fulfillment/returns-apps/build-return-management#step-4-optional-create-a-return) or [approving a return](/docs/apps/build/orders-fulfillment/returns-apps/build-return-management#approve-a-request) creates a reverse fulfillment order. There can be more than one reverse fulfillment order for a return at a given location.

To retrieve the details associated with a reverse fulfillment order, provide the ID of the reverse fulfillment order in the [`reverseFulfillmentOrder`](/docs/api/admin-graphql/latest/queries/reverseFulfillmentOrder) query. The response returns the IDs of the reverse fulfillment order line items, which you'll use as input [in the next step](#step-2-dispose-a-reverse-fulfillment-orders-line-items).

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<script data-option="title" data-value="GraphQL query"></script>

<script type="text/plain" data-language="graphql">
RAW_MD_CONTENTquery reverseFulfillmentOrderQuery {
  # The ID of the reverse fulfillment order.
  reverseFulfillmentOrder(id: "gid://shopify/ReverseFulfillmentOrder/1") {
    id
    # The list of reverse fulfillment order line items for the reverse fulfillment order.
    lineItems(first: 10) {
      nodes {
        id
        totalQuantity
      }
    }
    # The list of reverse deliveries for the reverse fulfillment order.
    reverseDeliveries(first: 10) {
      nodes {
        id
      }
    }
    # The source from which a reverse fulfillment order is created.
    source {
      ... on Return {
        id
      }
    }
    status
    # The current confirmation for the reverse fulfillment order from a third-party logistics service. If no third-party service is involved, then this value is `nil`.
    thirdPartyConfirmation {
      status
    }
  }
}
END_RAW_MD_CONTENT</script>

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<script data-option="title" data-value="JSON response"></script>

<script type="text/plain" data-language="json">
RAW_MD_CONTENT{
  "data": {
    "reverseFulfillmentOrder": {
      "id": "gid://shopify/ReverseFulfillmentOrder/1",
      "lineItems": {
        "nodes": [
          {
            "id": "gid://shopify/ReverseFulfillmentOrderLineItem/1",
            "totalQuantity": 2
          },
          {
            "id": "gid://shopify/ReverseFulfillmentOrderLineItem/2",
            "totalQuantity": 1
          }
        ]
      },
      "reverseDeliveries": {
        "nodes": [
          {
            "id": "gid://shopify/ReverseDelivery/1"
          }
        ]
      },
      "source": {
        "id": "gid://shopify/Return/1"
      },
      "status": "OPEN",
      "thirdPartyConfirmation": {
        "status": "ACCEPTED"
      }
    }
  }
}
END_RAW_MD_CONTENT</script>

</div>
</p>


</div>
</p>


## Step 2: Dispose a reverse fulfillment order's line items

When a merchant or third-party fulfillment service receives a returned item, they can inspect the product to determine whether it's in sellable condition. For example, the product might be stained or missing components.

For health and safety reasons, some products can only be restocked if they are in unopened or brand new condition. If the products are returned in an opened or used condition, then the products are disposed of during inspection.


If you want to dispose items with no deliveries involved, then you can use the  [`reverseFulfillmentOrderDispose`](/docs/api/admin-graphql/latest/mutations/reverseFulfillmentOrderDispose) mutation. The `reverseFulfillmentOrderDispose` mutation enables you to dispose reverse fulfillment order line items for a reverse fulfillment order on the same shop. This mutation enhances the [existing restocking capability for refunds](/docs/api/admin-graphql/latest/objects/RefundLineItem).

You can only dispose reverse fulfillment orders once on every unit of each item. For example, if there's a hat with a quantity of four, then you can do four dispositions at most, not one disposition for all four items.

After a disposition is made, your app can't update the disposition. To learn about the available disposition types, refer to the [`reverseFulfillmentOrderDispositionType`](/docs/api/admin-graphql/latest/enums/ReverseFulfillmentOrderDispositionType) enum.


> Note:
> If there's a `reverseDelivery` attached to a `reverseFulfillmentOrder`, then you should use the [`reverseDeliveryDispose`](/docs/apps/build/orders-fulfillment/returns-apps/manage-reverse-deliveries#step-3-dispose-reverse-delivery-line-items) mutation instead of the `reverseFulfillmentOrderDispose` mutation.

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<script data-option="title" data-value="GraphQL mutation"></script>

<script type="text/plain" data-language="graphql">
RAW_MD_CONTENTmutation reverseFulfillmentOrderDispose {
  reverseFulfillmentOrderDispose (
    # The input parameters required to dispose reverse fulfillment order line items.
    dispositionInputs: [
      {
        # The ID of the reverse fulfillment order line item.
        reverseFulfillmentOrderLineItemId: "gid://shopify/ReverseFulfillmentOrderLineItem/1",
        # The quantity of the reverse fulfillment order line item to dispose.
        quantity: 2,
        # The final arrangement for the reverse fulfillment order line item. A `dispositionType` of `RESTOCKED` means that the item was restocked. The quantity of available inventory is incremented, and the item can't be returned again.
        dispositionType: RESTOCKED,
        # The ID of the location where the reverse fulfillment order line item is to be disposed. This is required when the disposition type is `RESTOCKED`.
        locationId: "gid://shopify/Location/1",
      },
      {
        # The ID of another reverse fulfillment order line item.
        reverseFulfillmentOrderLineItemId: "gid://shopify/ReverseFulfillmentOrderLineItem/2",
        # The quantity of the reverse fulfillment order line item to dispose.
        quantity: 1,
        # A `dispositionType` of `MISSING` means that a merchant expected an item, but the item was absent. A missing item is disposed as missing and the item can't be returned again.
        dispositionType: MISSING,
      }
    ]
  ) {
    # The disposed reverse fulfillment order line items.
    reverseFulfillmentOrderLineItems {
      id
    }
    userErrors {
      field
      message
    }
  }
}
END_RAW_MD_CONTENT</script>

</div>
</p>

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</div>

</div>
</div>

<script data-option="title" data-value="JSON response"></script>

<script type="text/plain" data-language="json">
RAW_MD_CONTENT{
  "data": {
    "reverseFulfillmentOrderDispose": {
      "reverseFulfillmentOrderLineItems": [
        {
          "id": "gid://shopify/ReverseFulfillmentOrderLineItemId/1"
        },
        {
          "id": "gid://shopify/ReverseFulfillmentOrderLineItemId/2"
        }
      ],
      "userErrors": []
    }
  }
}
END_RAW_MD_CONTENT</script>

</div>
</p>


</div>
</p>


## Webhooks

As of GraphQL Admin API version 2023-01 and higher, your app can subscribe to the `reverse_fulfillment_orders/dispose` webhook to get notified when a disposition has been made on a reverse fulfillment order. This includes dispositions made on reverse deliveries that are associated with the reverse fulfillment order.

The following example shows the JSON response for the `reverse_fulfillment_orders/dispose` webhook. To learn how to set up and consume webhooks, refer to [Webhooks configuration overview](/docs/apps/build/webhooks/subscribe).

> Note:
> Return webhooks are available only in the GraphQL Admin API.


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<script data-option="filename" data-value="reverse_fulfillment_orders/dispose webhook response"></script>

<script type="text/plain" data-language="json">
RAW_MD_CONTENT{
  "id": 1,
  "admin_graphql_api_id": "gid://shopify/ReverseFulfillmentOrder/1",
  // In this example, the `dispositions` field is an array with two dispositions.
  "dispositions": [
    {
      "reverse_fulfillment_order_line_item": {
        "id": 1,
        "admin_graphql_api_id": "gid://shopify/ReverseFulfillmentOrderLineItem/1"
      },
      "reverse_delivery_line_item": null,
      "type": "RESTOCKED",
      "location": {
        "id": 1,
        "admin_graphql_api_id": "gid://shopify/Location/1",
      },
      "quantity": 1
    },
    {
      "reverse_fulfillment_order_line_item": {
        "id": 1,
        "admin_graphql_api_id": "gid://shopify/ReverseFulfillmentOrderLineItem/2"
      },
      "reverse_delivery_line_item": null,
      "type": "MISSING",
      "quantity": 1
    },
    {
      "reverse_fulfillment_order_line_item": {
        "id": 1,
        "admin_graphql_api_id": "gid://shopify/ReverseFulfillmentOrderLineItem/3"
      },
      "reverse_delivery_line_item": {
        "id": 1,
        "admin_graphql_api_id": "gid://shopify/ReverseDeliveryLineItem/1"
      },
      "type": "RESTOCKED",
      "quantity": 2
    }
  ],
  // The `total_dispositions` field represents the total number of dispositions made on a reverse fulfillment order. `total_dispositions: 2` matches the number of `dispositions`.
  "total_dispositions": 2
}
END_RAW_MD_CONTENT</script>

</div>
</p>


## Next steps

- Learn how to [manage reverse deliveries](/docs/apps/build/orders-fulfillment/returns-apps/manage-reverse-deliveries) with the GraphQL Admin API.