Troubleshooting webhooks

If your app uses webhooks, then you should monitor for and respond to failed webhook delivery notifications. A webhook is removed when 19 consecutive retried delivery attempts fail.

If your app was created in the Partner Dashboard or using Shopify CLI, then you can use the webhook delivery metrics report to troubleshoot delivery failures and get information on performance.

This guide shows you how to use the webhook metrics report to track any failed webhook deliveries and fix them before they affect app users.