---
title: About app quality checks
description: >-
  If you have a public app on the Shopify App Store, then your app is checked
  periodically to make sure that it meets the most recent set of app
  requirements.
source_url:
  html: 'https://shopify.dev/docs/apps/launch/app-store-review/app-quality-checks'
  md: 'https://shopify.dev/docs/apps/launch/app-store-review/app-quality-checks.md'
---

ExpandOn this page

* [Contact throughout the quality check process](https://shopify.dev/docs/apps/launch/app-store-review/app-quality-checks.md#contact-throughout-the-quality-check-process)
* [App quality check process](https://shopify.dev/docs/apps/launch/app-store-review/app-quality-checks.md#app-quality-check-process)

# About app quality checks

Shopify uses an audit process to verify that all apps [distributed through the Shopify App Store](https://shopify.dev/docs/apps/launch/distribution) meet the specified requirements.

The requirements for apps in the Shopify ecosystem can be updated without notice to ensure the best possible merchant experience. Even if your app has previously gone through the Shopify App Store [review process](https://shopify.dev/docs/apps/launch/app-store-review/review-process), the ongoing app quality check process verifies that your app continues to meet the most recent requirements.

If your app is selected for a quality check, then you'll receive an email with further instructions.

***

## Contact throughout the quality check process

During the quality check process, a member of our App Excellence Team will contact you at the App submission contact email set in your app's listing. To ensure that you receive these emails, add `app-audits@shopify.com` and `noreply@shopify.com` to your allowed senders list in your email service provider’s settings.

If you have any questions or would like more information, respond directly to the quality check email. The App Excellence Team will stay in contact with you by email until the audit process is complete.

If you don’t have access to your Partner account email, then contact [Partner support](https://help.shopify.com/en/partners/about#partner-support).

***

## App quality check process

When your app undergoes a quality check, you receive an email notifying you that your app is in the quality check process. If applicable, the email includes a list of required changes that you need to make to your app. The required changes are always based on the [Shopify App Store requirements](https://shopify.dev/docs/apps/launch/app-requirements-checklist).

If the quality check email has a list of changes that you need to make to your app, then you have 30 days to make those changes. After you make the changes, respond to the quality check email and describe the changes that you've made. A member of our App Excellence Team will review your app. If the changes you made meet the current requirements, then the quality check is complete.

Caution

If you don't respond to the initial quality check email within 7 days, then your app will be demoted. If you fail to make required changes to your app within 30 days, then your app might be unpublished.

***

* [Contact throughout the quality check process](https://shopify.dev/docs/apps/launch/app-store-review/app-quality-checks.md#contact-throughout-the-quality-check-process)
* [App quality check process](https://shopify.dev/docs/apps/launch/app-store-review/app-quality-checks.md#app-quality-check-process)