Theme store requirements

Themes on the Theme Store must be exclusive to the Theme Store and can't contain external marketing material, so merchants can continue to benefit from the highest quality themes and the newest features.

All themes must meet the following exclusivity requirements:

Themes listed on the Shopify Theme Store can only be distributed through the Shopify Theme Store. Themes on the Theme Store must not be distributed on other marketplaces.

Themes on the Shopify Theme Store can't contain designer credits, such as a link to a theme developer's website, or any affiliate links in the theme files.

If you're building a theme based on our reference theme, Dawn, or based on one of your own themes that's already listed in the Shopify Theme Store, then your theme needs to be substantively different. You must make meaningful changes and innovations to the design and functionality of the theme. Below are some cues that we look for:

• Your codebase must have meaningful differences when contrasted with code from other themes.

• The identity of your theme submission should be unique.

• Your theme should have a clear industry focus.

• Your theme should have an inventive art direction that distinguishes it from other themes.

• Your theme should have a cohesive look and feel across all templates (for example, the index page, product and collection pages, blogs, search, and the cart).

• Your theme should offer unique customization options or functionality that distinguish it from other themes.

• A merchant shouldn't be able to purchase your theme and another theme that's listed in the Shopify Theme Store, and then customize the settings so that the themes are almost identical to each other.

Feature-rich themes support the varied needs of merchants, and enable each merchant to use a theme in a way that fits their business.

All themes must support the following features:

Sections Everywhere - Refer to Templates, sections, and blocks to ensure compatibility with Online Store 2.0.

Learn more about migrating a theme to OS 2.0.

Discounts - Display discount amounts for individual items and for entire orders in the cart, checkout, and order templates. Discounts must be supported on the Cart page.

Learn more about discounts.

Accelerated checkout buttons - Include accelerated checkout buttons on product pages and cart pages so that customers can checkout quickly.

Accelerated checkout buttons must be supported on the following pages:

• Product page
• Cart page

The branded dynamic and accelerator checkout button colors must not be modified.

Learn more about accelerated checkout.

Faceted search filtering - Use search filtering so that customers can filter on collection and search pages based on product availability, price, type, vendor, and variant options. You need to support faceted search filtering on collection pages and search pages.

Gift cards - Include a gift card template that renders the gift card page, which displays the gift card that's issued to a customer upon purchase.

Learn more about gift cards.

Image focal points - Make sure that your theme supports the focal point of an image. Focal points can be set in the theme editor image_picker setting, or from the Files page in the Shopify admin.

Images for social sharing - Add a page_image object for social sharing so that merchants can display a thumbnail image in their post when they share a link to their online store on social media, such as on Facebook or Pinterest.

Learn more about social media images.

Country selection - When merchants sell to other countries and regions in their local currency customers must be able to select their currency and their country or region on the storefront. Selectors must follow the UX guidelines.

Learn more about selling in multiple currencies.

Language selection - When merchants sell in multiple languages, customers must be able to select their preferred language on the storefront. Selectors must follow the UX guidelines.

Learn more about selling in multiple languages.

Multi-level menus - Add nested menus so that merchants can create multi-level drop down menus.

Learn more about setting up drop down menus.

Newsletter forms - Add a newsletter signup so that merchants can collect customer email addresses to use in email marketing campaigns.

Learn more about newsletter signups.

Pickup availability - Add pickup availability to product pages so that merchants can display whether a product is available for local pickup without having to add the product to cart. Pickup availability must be supported on the Product page.

Learn more about pickup availability.

Related product recommendations - Add a section to your product pages that displays an automatically generated list of related product recommendations. Displaying related products to customers makes it easier for them to discover new products, and can help to increase online store sales.

Learn more about related product recommendations.

Complementary product recommendations - Add complementary products to product pages so that merchants can display other products that pair well with a product.

Learn more about complementary product recommendations.

Rich product media - Add rich product media such as 3D models, embedded videos, and Vimeo or YouTube videos. Include rich product media in the product template, featured product section, and product forms such as quick view features.

Search box or a link to search - The search box or a link to search must include the following:

• A search template
• Predictive search functionality

Selling plans - Merchants are able to create selling plans to offer subscriptions. Selected selling plans need to be shown to customers in the cart and on customer order pages.

Selling plans must be supported on the following pages:

• Cart page
• Customer page

Learn more about subscriptions.

Shop Pay Installments - Add a Shop Pay Installments banner on product.liquid to let customers know that they have the option to pay for their order using installments. Shop Pay Installments must be supported on the Product page.

Learn more about Shop Pay Installments.

Unit pricing - Merchants in some areas are required to show unit prices.

Unit pricing must be supported on the following pages:

• Collection page
• Product page
• Cart page
• Customer page

Learn more about how merchants can add unit prices to products in the European Union (EU) and in Switzerland.

Variant images - Enable themes to use variant images so that merchants can associate an image with a product variant.

Learn more about adding images to product variants.

Follow on Shop - Add a Follow on Shop button using the login_button Liquid filter to enable a customer to follow a store in the Shop app.

Learn more about Follow on Shop.

Merchants can use sections and blocks to arrange page templates, which provides more flexibility in their store's content, and allows them to control the look and feel of their online store without needing to edit code.

Themes must support the following templates and their formats:

theme.liquid (layout file)

404.json

article.json

blog.json

cart.json

collection.json

index.json

list-collections.json

page.json

page.contact.json

password.json

product.json

search.json

gift_card.liquid

settings_schema.json (config file)

All templates must support sections (JSON templates), with the exception of Customer Account pages, Gift Card pages, and Checkout, which don't need to support sections.

Themes must include a Custom Liquid section. The section needs to include a setting of type liquid, and should be available on all templates that support sections. The Custom Liquid section can act as an insertion point for certain types of apps.

Header and footer sections must be rendered within section groups. Section groups allow merchants to dynamically add, remove, and reorder sections in the header and footer areas of the layout.

Themes must support blocks for all or most elements on the main section of the product page. For example, elements such as product price, product vendor, and product description should each be individual blocks within the main product section. Refer to Dawn's main product section for an example of how these blocks should be implemented.

Themes must support app blocks (blocks of type @app) in the main product section and featured product section.

Introduce Custom Liquid blocks into certain sections. Add a Custom Liquid block anywhere you'd consider adding an app block, because the Custom Liquid block can act as an insertion point for certain types of apps. This block should include a setting of type liquid.

Learn more about best practices for sections and blocks.

Performance and accessibility are important factors for merchants when they choose a theme for their online store. Optimizing your theme for performance and accessibility is key to the success of the merchants that you support, and the experience of their customers.

Themes must have a minimum average Lighthouse performance score of 60 across the theme's product, collection, and home page, for both desktop and mobile. Tests are run using a benchmark dataset.

Themes must have a minimum average Lighthouse accessibility score of 90 across the theme's product, collection, and home page, for both desktop and mobile. Tests are run using a benchmark dataset.

When verifying performance and accessibility scores, sections must contain actual images and content. The sections can't be empty.

You can quickly test the performance of your theme before you submit it to the Shopify Theme Store by running performance tests against a benchmark shop. If you want to test your theme before you submit it, then refer to these performance best practices.

You can quickly test the accessibility of your theme before you submit it to the Shopify Theme Store by running accessibility tests against a benchmark shop. If you want to test your theme before you submit it, then refer to these accessibility best practices.

Including well-designed page types in your theme enables merchants to build all of the elements they need to run their online store.

If payment method logos are output, then use the enabled_payment_types property of the shop object, and the payment_type_img_url or payment_type_svg_tag filter, to output payment icons. The icons must be in full color.

The <html> element must specify a lang attribute. The lang attribute value can be populated with the locale property of the request object.

You must use the routes object for generating dynamic URLs to your storefront. Instead of href=/ to link to the homepage, you can now use href="{{ routes.root_url }}". This ensures that your theme supports any changes that Shopify makes to the URL format, such as allowing a page to be available in multiple languages.

Don't modify or parse the content_for_header object. If content_for_header changes, then your Liquid's behavior changes.

The product page must contain the following product information:

• product.title (not truncated)
• variant.price
• variant.unit_price
• variant's compare-at price
• product.description
• option names and option values

All product images must be displayed and viewable. Different image ratios shouldn't break the layout.

Variant images must be shown when the associated variant is selected.

The product page must use cart.taxes_included to display an indication that taxes are included in the price when a store is using tax-inclusive prices.

The product page must contain the following buying functions:

• Variants that are split up into separate options for users to select.
• The ability to select a quantity.
• An Add to cart button (often disabled or replaced when an unavailable variant combination, or sold-out variant, is selected).
• A callback function to update the price, compare-at-price, and sold-out messages for the currently selected variant.
• The first available variant loads on a page.

The product page must support the following features:

• Product recommendations
• Rich product media
• Accelerated checkout buttons (must be enabled by default)
• Pickup availability
• Shop Pay Installments

Gift card products must have the option to send the card to a recipient.

The following attributes of the form object must be used:

• form.email
• form.name
• form.message

The following attribute of the gift_card object must be used:

• send_on

For product options, swatches must be supported to visually display either a hex or an image of the given product option. Use the following attributes of the swatch object output:

• swatch.image
• swatch.color

Attributes of the collection object that must be outputted:

• collection.title (not truncated)
• collection.description
• collection.image

Products must be listed in a grid or list, with the following attributes of the product object output:

• product.title (not truncated and links to product.url)
• product.price
• product.images
• variant.unit_price
• At least one piece of media for a product

Product grid must not break because of product images of varying aspect ratios.

The Sale badge or product.compare_at_price_max is shown when appropriate.

Must provide the ability to sort the products inside collections.

Must display a message if a collection has no products in it.

If a product has variants with different prices, then use product.price_varies to show the price variation. For example, show the range between product.price_min and product.price_max.

Must use pagination or lazy loading.

Attributes of the collection object that must be outputted:

• collection.title (not truncated)

Must use collection.featured_image. If a collection image doesn't exist, this property loads the featured image of the first product in that collection instead.

Must use pagination or lazy loading.

Must display details of the line_item object, including:

• title
• unit_price
• image
• final_price
• quantity
• options_with_values

The cart.total_price must be visible.

The cart page must use cart.taxes_included to display an indication that taxes are included in the price when a store is using tax-inclusive prices.

Must include a checkout button that submits the cart form.

Must refresh all line items when the quantity is updated to ensure the total updates correctly.

Must provide the ability to change the quantity of each line item.

The cart page must support the following features:

• Cart notes
• Selling plans
• Automatic discount codes
• Accelerated checkout buttons

Must include:

• page.title
• page.content

Must include an alternate template for a contact form.

Attributes of the blog object must output the blog.title.

Each article must display the following information:

• article.title (not truncated, links to article.url)
• article.image
• article.excerpt_or_content not article.content

Must use pagination or lazy loading.

An article must display the following information:

• article.title (not truncated)
• article.comments
• article.published_at (but not article.created_at)

Comments must be paginated.

Comments workflow must function without moderation, and all success or error messages must be properly output.

Must return a message if there are no search results.

Must have the ability to return different object types (products, blogs, pages). The object_type must be used when displaying search results.

Pagination or lazy loading.

Must have a clear message stating that the page wasn't found.

Must have options for how to proceed, such as a search bar or a link to the homepage.

Must support Apple Wallet.

Must show a gift card code.

Must show a QR code. The minimum size required is 120px x 120px.

Must include the logo or shop.name.

Must display details of the line_item object, including:

• line_item.unit_price

The customer page must support the following features:

• Selling plans
• Unit pricing

Must include the following information:

• the logo or shop.name
• shop.password_message
• a way to enter the storefront’s password

Building a theme that functions properly and consistently ensures that merchants can rely on the quality of your theme.

All themes must meet the following functional requirements:

All RTE-generated content must be consistent (such as h1-h6, blockquotes, ul, ol) across all templates. Styling of RTE content is consistent with those of blog articles, product descriptions, and collection descriptions.

Scripts included in theme code must be hosted on Shopify's servers, with the exception of approved third-party libraries.

Themes must not include any Javascript or code that interferes with, or augments, any native Shopify feature within the theme editor or Shopify admin.

Any link in the code that points to one of Shopify's domains can take multiple attributes, but must include a rel="nofollow" attribute.

You must link assets using protocol-relative URLs. Hard-defining http or https isn't permitted.

The appropriate licenses must be obtained for all third party plugins and images.

Themes must not include functionality that's dependent on an app.

Themes must not incorporate app-like functionalities that require API access for full functionality. Examples include wishlists, appointment scheduling, cart-level discount codes, or an Instagram feed. Incomplete features resembling those found in apps will not be accepted.

Ensure that your theme lets merchants access the same information and experience across different browsers.

A theme's layout, browsing experience, and purchasing actions must support the following desktop browsers and releases:

Safari - latest two releases for Mac

Chrome - latest three releases for Mac and PC

Firefox - latest three releases for Mac and PC

Edge - latest two releases for PC

A theme's layout must meet the following mobile browser layout requirements:

Themes must be mobile responsive.

A theme's layout, browsing experience, and purchasing actions must support the following mobile browsers and releases:

Mobile Safari - latest two releases for iOS

Chrome Mobile - latest three releases for Android and iOS

Samsung Internet - latest two releases for Android

Themes must support browsing and purchasing actions when rendered in webviews for the following applications:

Instagram - latest release for Android and iOS

Facebook - latest release for Android and iOS

Pinterest - latest release for Android and iOS

All themes must meet the following requirements, so their assets are delivered by the Shopify platform in an optimal manner.

Themes must not use Sass, or include .scss or .scss.liquid files. Instead, use only native CSS, and write or compile your stylesheets into .css or .css.liquid files.

Themes must not include minified .css or .js files, with the exception of ES6 and third-party libraries. Shopify automatically minifies CSS files, as well as JavaScript files that use ES5 syntax or lower, when they're requested by the storefront.

Effective SEO helps you build better relationships with your audience, improve the merchant experience, and drive more people to your theme.

All themes must meet the following SEO requirements:

Themes must contain the theme SEO metadata code snippet with the title, meta description, and canonical URL.

Themes must include Google's rich product snippets. To test your structured data, use Google's Structured Data Testing Tool.

Themes must not include a robots.txt.liquid template.

Learn more about SEO best practices.

Accessibility for your theme is essential to providing an inclusive experience for both merchants and customers. An accessible theme is designed so that it can be used by everyone, including people with vision impairment.

All themes must meet the following accessibility requirements:

All parts of a page must be keyboard accessible, including dropdown navigation.

When navigating with the keyboard, focusable elements must feature a visible focus state.

All images require the alt attribute. Themes must use image.alt or image_url | image_tag: alt: string for product images.

Form inputs must have a unique ID, and labels with for attributes that match the input ID.

Themes must be built with valid HTML.

Text color contrast ratio must be 4.5:1 for main body content. For text larger than 18pt, and non-text elements such as borders and icons, the color contrast ratio must be 3:1.

Keyboard focus order must match the DOM order. Focus is expected to move top-bottom, left-right.

The size of the touch target for pointer inputs must be at least 24 by 24 CSS pixels. The minimum size doesn't apply to inline body text, or elements that meet other exception criteria.

Headings h1-h6 must be visually different from each other.

Learn more about accessibility best practices.

Social media links help merchant grow their followers.

All themes must meet the following requirements for social media:

Must have a set of social media icons to choose from.

Must contain Open Graph and Twitter card tags.

Social media placeholder text must be left empty.

It's important to organize and name things in a way that won't confuse merchants who are building a store with your theme. Using clear, simple names and a simple setting structure for elements such as sections and presets makes your theme easier to use and navigate.

All theme settings must adhere to the style and terminology requirements.

The setting labels and informational text for the theme must be grammatically correct and free of spelling errors.

Default setting values for section and block content should indicate how to use the setting. Don't use Lorem Ipsum text or demo store content as a placeholder.

Must have a favicon setting.

Logo upload must work with images of different aspect ratios (for example, landscape or portrait).

All settings must have a label.

All settings of type link_list in the Header or Footer must have a default value of main-menu or footer, depending on the location of the setting.

For metaobject and metaobject_list settings, only standard definitions can be used as metaobject_type. Custom or app-owned definitions cannot be used.

Must have a theme_info section.

Changes made in the theme editor must be reflected in the editor preview. Refer to request.design_mode for troubleshooting.

Write section, preset, and category names in sentence case. Only capitalize the first word and proper nouns (like 'Facebook').

Use descriptive setting names for multi-option settings or sections of different variations. Avoid using numbered options or section titles, with the exception of colors and color schemes.

Use language that's intuitive and easy to understand for all merchants. For example:

• Use "Horizontal position" or "Vertical position" instead of "X position" or "Y position".
• Use "Button label" instead of "CTA label".

Use American English.

Don't use ampersands ( & ).

Use declarative statements instead of questions.

The subject of each section (like 'slideshow') is stated only once in the heading. Avoid subject repetition, such as 'slideshow', 'slideshow color', and 'slideshow image'.

Use active voice.

All buttons and actions must start with a verb.

All technical specifications follow these formats:

Use the following Shopify terminology throughout your theme:

Each section in a theme needs a name. Section names appear in the section picker and in the sidebar listing the sections in a template.

Section names should relate to the section's function, for example Header, Product list, Slideshow, or Image gallery.

Refer to Shopify's theme terminology list to make sure that you name sections using the right Shopify terms.

• Header
• Featured products
• Featured collections
• Slideshow
• Image gallery
• Logo list
• Newsletter
• Map
• Blog posts
• Testimonials
• Footer

Section presets are predefined configurations of sections that merchants start with when adding content.

Preset names should relate to the type of content in the preset, for example Image and text, Map, Columns, or Blog articles.

Refer to Shopify's theme terminology list to make sure that you name presets using the right Shopify terms.

If your preset features images, videos, or icons, then you should display placeholder content so that the merchant can get a better idea of how the content looks before they add their own media.

In your presets, use the following content placeholders:

A theme is crucial to a merchant's brand identity, as it represents the merchant to the world in a visual and interactive manner. A theme should have purposeful direction and strong elements of design, but also provide a degree of flexibility that empowers merchants to take full control of their brand image.

When building Shopify free themes, and assessing themes from our Theme Store Partners, a detailed rubric is used to review the design and UX components of the theme. This ensures that the theme is confidently addressing vital areas such as art direction, consistency, typography, layout, and customer UX.

Learn more about design best practices.

Use the following rubric as a guide to better design your custom theme builds.

Your theme should have a clear and consistent visual appeal which conveys a message to its target demographic.

Your theme should have a good flow of content, hierarchy, balance, contrast, white space, responsiveness, grid, and alignment.

Your theme design elements should be consistent across all pages.

Accessibility encompasses the inclusion of implementations such as (but not limited to) keyboard navigation, screen reader compatibility, high contrast coloration, and thoughtful font selection to provide users with alternative means of navigating a system with comprehensive ease.

Your theme should provide a clear purchase flow through the collection, product, and cart pages.

Your theme should have clear and simple options for merchants to customize the look and feel of their shop.

Font picker fields can be used to capture a font selection for various theme elements, such as the base heading font.

Font pickers must have the following settings:

All fonts must use the setting type font_picker.

A default font is loaded. For example, default: work_sans_n6.

Fonts used in defaults and presets must use a currently available font.

The CSS file loads bold, italic, and bold-italic variants for each font using the font_modify filter.

Custom fonts aren't accepted.

Learn more about setting fonts.

Selecting the right foreground and background colors enhances the effectiveness of your theme.

A minimum of 4 colors are required.

All background color settings must include a corresponding foreground color setting.

Color settings must use a type of color.

Learn more about color system best practices.

Responsive images are important to the user experience. With the shift to smaller devices, developers face new challenges to ensure that images load quickly, regardless of screen size.

All themes must meet the following image requirements:

Images must adopt a responsive image strategy. Small images such as icons are an exception.

Images must load only as they are needed to minimize the number of images loaded initially per page.

Choosing a great name for your theme is important when submitting it to the Theme Store. Your theme name helps merchants understand your theme, and ultimately, helps them choose your theme as the right one for their unique needs.

Theme and theme style names must be distinct from Shopify products. You can't use the same name as, or similar to, Shopify products, events, or branded content. For example, don't name your theme Shopify, Unite, or Polaris.

Theme and theme style names must be distinct from company names. You can’t include the name of your company or Shopify Partner account in your theme name. Your Partner account name is displayed automatically on the theme listing page.

Theme and theme style names must be distinct from websites, ecommerce platforms, and SEO-related benefits. For example, don't name your theme Performance, Mobile, or Sales.

Theme and theme style names must be distinct from industries and collections in the Theme Store. For example, don't name your theme Fashion, Electronics, or Jewelry.

Theme and theme style names must contain 14 characters or fewer.

Theme names must be unique and distinct from existing themes in the Shopify Theme Store to avoid confusion or conflicts.

Use the following guidelines to help you choose the right name for your theme:

• Summarize, or allude to, the purpose of the theme.
• Give the merchant an idea of what to expect when using the theme, the core ideas behind the theme, and the theme's target demographic.
• Use a noun for the name. Nouns are more suitable for creating product names that stick, have identity, and create a lasting impression. A noun can better define the focus of the theme, and offer a better understanding of the shopping experience being offered.
• Use a name that's easy to spell and pronounce. This will help merchants with recall and search.
• Work across different dialects. Since some words and phrases can have different meanings in different regions, you should consult with an idiom dictionary.
• Use a name that's different from theme names on different platforms.

Use the following guidelines to help you choose the right name for your theme style:

• Reflect the design and aesthetics of the theme style.
• Use an adjective for the theme style name. Adjectives are great for describing colours, fonts, and design.
• Compliment the theme name, not compete against it. Merchants often mistake theme styles for theme names, which causes confusion when they contact support to request help with their themes.
• Use a common thread to connect multiple style names for one theme.

For clarity and discoverability, consider the following guidelines when naming your theme and theme style:

• Don't use trendy names. Trends fade, and theme names should transcend trends.
• Don't use unusual spellings. Not only are unusual spellings more difficult to remember, but they’re also more susceptible to autocorrect errors, and they limit discoverability by merchants.
• Don't use lengthy names. Even if you’re trying to be descriptive, creating a long name can hurt a merchant’s ability to remember what your theme is called.
• Don't use the same name as a theme on a different platform.
• Don't use the same name for both the theme and the theme style.
• Don't use multiple style names that are identical to existing theme names.

Theme versions help merchants easily identify which theme they have, so that they can determine which features are available, or if there are more recent versions to update to.

When you submit your theme to the Shopify Theme Store, either for the first time or for an update, the theme needs to have a version number and release notes that highlight the main features of the version.

Setting up a demo store is a great way to showcase your theme's features and functionality, and to provide merchants with real-world examples of how they can use your theme. A demo store that's beautifully designed and functions flawlessly lets merchants explore and interact with your theme, and helps them understand if your theme is right for them.

To build your demo store, you can use a Shopify development store free of charge.

Development stores with developer previews enabled can't be transferred. Don't enable any developer previews when creating demo stores.

All themes must include at least one demo store.

Each preset requires a demo store. You can use up to 5 demo stores for each theme.

Each demo store has the Bogus Gateway or Shopify Payments test mode enabled, and all other checkout options disabled.

All demo store pages must use authentic text content. Don't use Lorem Ipsum or onboarding text. Don't include profanities.

The powered_by_link link can't be altered and must contain only powered_by_link.

Affiliate linking isn't allowed.

Any link in the code that points to one of Shopify's domains must include a rel="nofollow" attribute.

To avoid potential merchant confusion, demo stores can only showcase elements and functionality that are built into the theme. For example:

• Don't use embedded text or buttons in images, except for the text on physical products, infographics, badges, or instagram images.
• Don't use animated gif images in places where they can be mistaken for theme functionality.
• Don't use apps. In some cases, special consideration applies to free product review apps and free translation apps. If you're showcasing multi-language options using translation apps, then all content must be translated.

You must obtain the appropriate rights for all demo store assets in accordance with the Shopify Partner Agreement. Before using any brand names, images, or content, permission must be directly granted by the brand owners.

If you’re looking for a good source of royalty-free images, then try Shopify Burst.

When designing your demo store, consider the following recommendations to help you showcase the full potential of your theme. The following recommendations aren't mandatory requirements that need to be met for submission.

• Identify the source of any product images used in the product description.
• Use the latest version of your theme in your demo store.
• Incorporate built-in Shopify features to showcase the power and capabilities of your theme.
• Illustrate the versatility and variability of your theme, by including examples such as a product that's on sale, a sold-out product or variant, a product with multiple variants, and a gift card product.

Having clear, detailed, and accessible information about your theme helps merchants feel supported and helps to reduce support issues. Creating organized and effective documentation is important to your overall success as a Theme Partner.

You must provide theme documentation and a public support contact form.

You must have your theme documentation and contact form ready before launching your theme.

You must link your documentation and contact form to your theme listing page in the Shopify Theme Store.

The copy for all theme documentation must be grammatically correct and free of spelling errors.

The theme documentation must be consistent with the copy in the theme settings.

You need to keep your documentation up to date as changes occur within Shopify and you update your theme. As you support merchants using your theme, be sure to identify any gaps in your theme documentation and make updates as necessary.

Your theme documentation should include an FAQ section and any other relevant information that you feel could help address potential support questions that merchants might have.

Consider specifying your support policy in your theme documentation. As a Theme Partner, you must support bug fixes and answer any merchant questions regarding your theme. You might want to provide additional services to merchants such as customizations, app-integrations, and help with theme updates, but you can't include these services in the cost of your theme.

If you offer custom coding tutorials in your documentation, then specify whether the custom tutorials are supported. Also, include a warning to merchants in your tutorials that they should duplicate their theme before editing their code, and include a suggestion that merchants hire a Shopify Partner for help.

Your contact form lets merchants contact you. You should include your contact form in your theme documentation. If you use a modal for your contact form, then make sure that it's mobile friendly and linkable from the Theme Store. Try to avoid fields that ask merchants about budget, phone numbers, project type, or other unnecessary questions. You can have a form outlining your agency work on a separate page, but the contact form that you link to from the Theme Store should comply with the following guidelines.

As a Theme Partner, you're responsible for supporting merchants who use your theme. Being merchant-focused, providing quality support, and having a collaborative attitude with Shopify is essential for the success of your theme.

Merchant support requests are submitted through your contact form, which you should link to from the Shopify Theme Store and your theme documentation.

You must assist merchants with their theme-related questions.

You must reply to support requests from merchants within two business days.

If there is a technical issue with your theme, such as a broken layout, a dead link, or a logical error, then you're responsible for fixing the issue in a timely manner.

You must fix critical bugs immediately or your theme may be temporarily removed from the Theme Store.

Being a Theme Partner is a full-time job, and supporting merchants who use your theme is a large part of that. All of our current Theme Partner have dedicated support teams working for them. If you become a Theme Partner, then you’ll need to consider how to balance Theme Partner work with any other jobs that you're currently doing. New Theme Partners typically underestimate the amount of time that they'll need to allocate to support.

"Merchant support is by far the most challenging part of being a Theme Partner"

-- Archetype themes

To understand how much effort is required to support a theme, Shopify merchants currently generate thousands of support tickets each month for the paid themes in the Shopify Theme Store, and support requests continue to grow as more merchants join the platform.