App developers can initiate app refunds from the Partner Dashboard
Tools
Effective June 10, 2021
App developers and their teams can independently investigate billing questions from merchants and issue app refunds directly from the Charge Overview page. Developers no longer need to contact Shopify Support to issue app refunds. By responding to merchant billing support inquiries directly, app developers can increase merchant satisfaction.
Staff acounts can use the new Manage refunds permission to issue app refunds so that app developers can decide which team members perform refunds. Developers can issue refunds for app charges up to $1,000.00 USD and app charges that were created less than a year ago.
To learn more about partner app refunds, refer to: Issuing app refunds page