After a prepaid subscription has been billed for, the merchant or customer might want to make changes to the subscription contract or order. For example, they might want to reschedule a shipment or refund one of the scheduled fulfillments.

This guide shows how to manage and make changes to scheduled fulfillments for prepaid subscriptions.

## Requirements

> Note:
>
> - Most subscriptions, pre-order and try before you buy apps need to request API access through the [Partner Dashboard](/docs/apps/build/authentication-authorization/access-tokens/authorization-code-grant#ask-for-permission). We give API access to apps that are designed according to our [principles for subscriptions, pre-order and TBYB apps] (/docs/apps/selling-strategies/purchase-options#shopifys-principles).
> - Public apps that use subscriptions, pre-order or TBYB need to meet [specific requirements](/docs/apps/launch/app-requirements-checklist#purchase-option-apps) to be published on the Shopify App Store.
> - Custom apps [created in the Shopify admin](/docs/apps/build/authentication-authorization/access-tokens/generate-app-access-tokens-admin) can't use subscriptions, pre-order or TBYB because these apps can't use extensions or request access to protected scopes. If you're building a solution for a single store, then build your custom app in the Partner Dashboard.


- Your app can make [authenticated requests](/docs/api/admin-graphql#authentication) to the GraphQL Admin API.
- Your app has the `merchant_managed_fulfillment_orders` and `third_party_fulfillment_orders` [access scopes](/docs/api/usage/access-scopes). Learn how to [configure your access scopes using Shopify CLI](/docs/apps/build/cli-for-apps/app-configuration).


- You're familiar with [how prepaid subscriptions work](/docs/apps/build/purchase-options/subscriptions/fulfillments).
- You have a prepaid subscription order that has scheduled fulfillment orders.

## Manually open a fulfillment order

Merchants can opt to **Fulfill early** for scheduled fulfillments in the Shopify admin. For scheduled fulfillment orders, this changes the fulfillment order's status to `OPEN` ahead of the `fulfillAt` date.

<figure class="figure"><img src="https://cdn.shopify.com/shopifycloud/shopify_dev/assets/api/subscriptions/fulfill-early-e7914c365d87d2b6dff9bdf0d9b0bbb5a536f2e7853fa74a76b447503880951c.png" class="lazyload" alt="Early fulfillment for prepaid subscriptions on a fulfillment order in the Shopify admin" width="70%" height="660"></figure>

You can also use the [`fulfillmentOrderOpen`](/docs/api/admin-graphql/latest/mutations/fulfillmentorderopen) mutation to set a fulfillment order's status to `OPEN`, as demonstrated in the following example:

<p>
<div class="react-stacked-code-block ThemeMode-dim" data-preset="stacked">
<script data-option="title" data-value="POST https://{shop}.myshopify.com/admin/api/{api_version}/graphql.json"></script>


<p>
<div class="react-code-block" data-preset="basic">
<div class="react-code-block-preload ThemeMode-dim">
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</div>

</div>
</div>

<script data-option="title" data-value="GraphQL mutation"></script>

<script type="text/plain" data-language="graphql">
RAW_MD_CONTENTmutation {
  fulfillmentOrderOpen(id: "gid://shopify/FulfillmentOrder/1899849515064") {
    fulfillmentOrder {
      id
      status
    }
    userErrors {
      field
      message
    }
  }
}
END_RAW_MD_CONTENT</script>

</div>
</p>

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</div>

</div>
</div>

<script data-option="title" data-value="JSON response"></script>

<script type="text/plain" data-language="json">
RAW_MD_CONTENT{
  "data": {
    "fulfillmentOrderOpen": {
      "fulfillmentOrder": {
        "id": "gid://shopify/FulfillmentOrder/1899849515064",
        "status": "OPEN"
      },
      "userErrors": []
    }
  },
  ...
}

END_RAW_MD_CONTENT</script>

</div>
</p>


</div>
</p>


## Skip a fulfillment order

A customer might want to skip a scheduled fulfillment of a product. For example, in the case of a three-month prepaid coffee subscription, a customer might decide to skip fulfillment because they already have enough coffee that month.

To skip a fulfillment order, you need to reschedule the fulfillment order and change the subscription contract's renewal date if applicable.

### Reschedule a fulfillment order

Pass a new `fulfillAt` date to the [`fulfillmentOrderReschedule`](/docs/api/admin-graphql/latest/mutations/fulfillmentorderreschedule) mutation to reschedule a fulfillment order. In this example, the fulfillment order is rescheduled from Feb 15 to Apr 15.

<p>
<div class="react-stacked-code-block ThemeMode-dim" data-preset="stacked">
<script data-option="title" data-value="POST https://{shop}.myshopify.com/admin/api/{api_version}/graphql.json"></script>


<p>
<div class="react-code-block" data-preset="basic">
<div class="react-code-block-preload ThemeMode-dim">
<div class="react-code-block-preload-bar basic-codeblock"></div>
<div class="react-code-block-preload-placeholder-container">
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</div>

</div>
</div>

<script data-option="title" data-value="GraphQL mutation"></script>

<script type="text/plain" data-language="graphql">
RAW_MD_CONTENTmutation {
  fulfillmentOrderReschedule(
    id: "gid://shopify/FulfillmentOrder/1899851251768"
    fulfillAt: "2022-04-15”
  ) {
    fulfillmentOrder {
      fulfillAt
    }
    userErrors {
      field
      message
    }
  }
}
END_RAW_MD_CONTENT</script>

</div>
</p>

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<div class="react-code-block-preload-codeline-number"></div>
<div class="react-code-block-preload-codeline"></div>
</div>

</div>
</div>

<script data-option="title" data-value="JSON response"></script>

<script type="text/plain" data-language="json">
RAW_MD_CONTENT{
  "data": {
    "FulfillmentOrderReschedule": {
      "fulfillmentOrder": {
        "fulfillAt": "2022-04-15T00:00:00Z"
      },
      "userErrors": []
    }
  },
  ...
}
END_RAW_MD_CONTENT</script>

</div>
</p>


</div>
</p>


### Change the contract renewal date

To change the contract renewal date, you can use the [`subscriptionContractSetNextBillingDate`](/docs/api/admin-graphql/latest/mutations/subscriptioncontractsetnextbillingdate) mutation. Because the previous example rescheduled a fulfillment order from Feb 15 to Apr 15, the renewal date is changed to May 15 for the following example:

<p>
<div class="react-stacked-code-block ThemeMode-dim" data-preset="stacked">
<script data-option="title" data-value="POST https://{shop}.myshopify.com/admin/api/{api_version}/graphql.json"></script>


<p>
<div class="react-code-block" data-preset="basic">
<div class="react-code-block-preload ThemeMode-dim">
<div class="react-code-block-preload-bar basic-codeblock"></div>
<div class="react-code-block-preload-placeholder-container">
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</div>

</div>
</div>

<script data-option="title" data-value="GraphQL mutation"></script>

<script type="text/plain" data-language="graphql">
RAW_MD_CONTENTmutation {
  subscriptionContractSetNextBillingDate(
    contractId: "gid://shopify/SubscriptionContract/1671224"
    date: "2022-05-15"
  ) {
    contract {
      nextBillingDate
    }
    userErrors {
      field
      message
    }
  }
}
END_RAW_MD_CONTENT</script>

</div>
</p>

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<div class="react-code-block-preload-codeline"></div>
</div>

</div>
</div>

<script data-option="title" data-value="JSON response"></script>

<script type="text/plain" data-language="json">
RAW_MD_CONTENT{
  "data": {
    "subscriptionContractSetNextBillingDate": {
      "contract": {
        "nextBillingDate": "2022-05-15T00:00:00Z"
      },
      "userErrors": []
    }
  },
  ...
}
END_RAW_MD_CONTENT</script>

</div>
</p>


</div>
</p>


## Refund a scheduled fulfillment

> Caution:
> When you refund fulfillment orders, it doesn't automatically cancel the renewal that's associated with the subscription contract. To cancel the renewal, you also need to [update the subscription contract](/docs/apps/build/purchase-options/subscriptions/contracts/update-a-subscription-contract).


A customer might want to refund one or more of their scheduled fulfillments. Fulfillment order cancellations and refunds are processed [in reverse chronological order](/docs/apps/build/purchase-options/subscriptions/fulfillments#how-refunds-work). You can pass the `quantity` to the [`refundCreate`](/docs/api/admin-graphql/latest/mutations/refundcreate) mutation to determine how many subscription cycles should be cancelled.

The following example cancels the last four months of a six-month prepaid subscription:

<p>
<div class="react-stacked-code-block ThemeMode-dim" data-preset="stacked">
<script data-option="title" data-value="POST https://{shop}.myshopify.com/admin/api/{api_version}/graphql.json"></script>


<p>
<div class="react-code-block" data-preset="basic">
<div class="react-code-block-preload ThemeMode-dim">
<div class="react-code-block-preload-bar basic-codeblock"></div>
<div class="react-code-block-preload-placeholder-container">
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<div class="react-code-block-preload-codeline"></div>
</div>
<div class="react-code-block-preload-code-container">
<div class="react-code-block-preload-codeline-number"></div>
<div class="react-code-block-preload-codeline"></div>
</div>
<div class="react-code-block-preload-code-container">
<div class="react-code-block-preload-codeline-number"></div>
<div class="react-code-block-preload-codeline"></div>
</div>
<div class="react-code-block-preload-code-container">
<div class="react-code-block-preload-codeline-number"></div>
<div class="react-code-block-preload-codeline"></div>
</div>
<div class="react-code-block-preload-code-container">
<div class="react-code-block-preload-codeline-number"></div>
<div class="react-code-block-preload-codeline"></div>
</div>
<div class="react-code-block-preload-code-container">
<div class="react-code-block-preload-codeline-number"></div>
<div class="react-code-block-preload-codeline"></div>
</div>
<div class="react-code-block-preload-code-container">
<div class="react-code-block-preload-codeline-number"></div>
<div class="react-code-block-preload-codeline"></div>
</div>
<div class="react-code-block-preload-code-container">
<div class="react-code-block-preload-codeline-number"></div>
<div class="react-code-block-preload-codeline"></div>
</div>
<div class="react-code-block-preload-code-container">
<div class="react-code-block-preload-codeline-number"></div>
<div class="react-code-block-preload-codeline"></div>
</div>
<div class="react-code-block-preload-code-container">
<div class="react-code-block-preload-codeline-number"></div>
<div class="react-code-block-preload-codeline"></div>
</div>
<div class="react-code-block-preload-code-container">
<div class="react-code-block-preload-codeline-number"></div>
<div class="react-code-block-preload-codeline"></div>
</div>
<div class="react-code-block-preload-code-container">
<div class="react-code-block-preload-codeline-number"></div>
<div class="react-code-block-preload-codeline"></div>
</div>
<div class="react-code-block-preload-code-container">
<div class="react-code-block-preload-codeline-number"></div>
<div class="react-code-block-preload-codeline"></div>
</div>
<div class="react-code-block-preload-code-container">
<div class="react-code-block-preload-codeline-number"></div>
<div class="react-code-block-preload-codeline"></div>
</div>
<div class="react-code-block-preload-code-container">
<div class="react-code-block-preload-codeline-number"></div>
<div class="react-code-block-preload-codeline"></div>
</div>
<div class="react-code-block-preload-code-container">
<div class="react-code-block-preload-codeline-number"></div>
<div class="react-code-block-preload-codeline"></div>
</div>
<div class="react-code-block-preload-code-container">
<div class="react-code-block-preload-codeline-number"></div>
<div class="react-code-block-preload-codeline"></div>
</div>
<div class="react-code-block-preload-code-container">
<div class="react-code-block-preload-codeline-number"></div>
<div class="react-code-block-preload-codeline"></div>
</div>
<div class="react-code-block-preload-code-container">
<div class="react-code-block-preload-codeline-number"></div>
<div class="react-code-block-preload-codeline"></div>
</div>

</div>
</div>

<script data-option="title" data-value="GraphQL mutation"></script>

<script type="text/plain" data-language="graphql">
RAW_MD_CONTENTmutation {
  refundCreate(
    input: {
      orderId: "gid://shopify/Order/2067697074232"
      refundLineItems: {
        lineItemId: "gid://shopify/LineItem/4780880232504"
        quantity: 4
        restockType: CANCEL
        locationId: "gid://shopify/Location/9562054"
      }
    }
  ) {
    refund {
      id
    }
    userErrors {
      field
      message
    }
  }
}

END_RAW_MD_CONTENT</script>

</div>
</p>

<p>
<div class="react-code-block" data-preset="basic">
<div class="react-code-block-preload ThemeMode-dim">
<div class="react-code-block-preload-bar basic-codeblock"></div>
<div class="react-code-block-preload-placeholder-container">
<div class="react-code-block-preload-code-container">
<div class="react-code-block-preload-codeline-number"></div>
<div class="react-code-block-preload-codeline"></div>
</div>
<div class="react-code-block-preload-code-container">
<div class="react-code-block-preload-codeline-number"></div>
<div class="react-code-block-preload-codeline"></div>
</div>
<div class="react-code-block-preload-code-container">
<div class="react-code-block-preload-codeline-number"></div>
<div class="react-code-block-preload-codeline"></div>
</div>
<div class="react-code-block-preload-code-container">
<div class="react-code-block-preload-codeline-number"></div>
<div class="react-code-block-preload-codeline"></div>
</div>
<div class="react-code-block-preload-code-container">
<div class="react-code-block-preload-codeline-number"></div>
<div class="react-code-block-preload-codeline"></div>
</div>
<div class="react-code-block-preload-code-container">
<div class="react-code-block-preload-codeline-number"></div>
<div class="react-code-block-preload-codeline"></div>
</div>
<div class="react-code-block-preload-code-container">
<div class="react-code-block-preload-codeline-number"></div>
<div class="react-code-block-preload-codeline"></div>
</div>
<div class="react-code-block-preload-code-container">
<div class="react-code-block-preload-codeline-number"></div>
<div class="react-code-block-preload-codeline"></div>
</div>
<div class="react-code-block-preload-code-container">
<div class="react-code-block-preload-codeline-number"></div>
<div class="react-code-block-preload-codeline"></div>
</div>
<div class="react-code-block-preload-code-container">
<div class="react-code-block-preload-codeline-number"></div>
<div class="react-code-block-preload-codeline"></div>
</div>
<div class="react-code-block-preload-code-container">
<div class="react-code-block-preload-codeline-number"></div>
<div class="react-code-block-preload-codeline"></div>
</div>

</div>
</div>

<script data-option="title" data-value="JSON response"></script>

<script type="text/plain" data-language="json">
RAW_MD_CONTENT{
  "data": {
    "refundCreate": {
      "refund": {
        "id": "gid://shopify/Refund/659856"
      },
      "userErrors": []
    }
  },
  ...
}
END_RAW_MD_CONTENT</script>

</div>
</p>


</div>
</p>


## Next steps

- Learn how to [manage orders for prepaid subscriptions](/docs/apps/build/purchase-options/subscriptions/fulfillments/sync-orders-subscriptions) by keeping subscription contract and order information in sync.