Manage app reviews in the Shopify App Store

After a merchant installs your app, they can leave a review for it. Positive reviews can encourage merchants to use your app and increase the number of installs it gets. If your app is listed on the Shopify App Store, then positive reviews can make your app appear higher in search results or on category pages. Reviews are also an important part of getting featured on the Shopify App Store.

When a merchant leaves a review for your app, they rate it on a scale of 1 to 5 and leave a comment. To leave a review, the merchant must have installed your app to their store. After a merchant uninstalls an app, they have 45 days to leave a review before the privilege is revoked.

Some apps have AI-powered review summaries on the app listing, which help merchants understand an app's value based on the experience other merchants have with the app. To qualify for an AI-powered review summary, your app needs at least 100 reviews that contain body text, and at least a 4.0+ rating. Review summaries aren't updated in real time, and can take up to 14 days to appear on the app listing.