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New ways to manage returns with the GraphQL Admin API

API

Returns apps can now use the unstable version of the GraphQL Admin API to give merchants greater visibility into critical returns data across platforms, and help them manage orders more efficiently.

Returns apps can automate the return management process by taking actions on behalf of merchants. These actions can include the following:

  • Creating and canceling returns
  • Approving or declining return requests
  • Managing reverse fulfillment orders and deliveries, including creating a reverse delivery with shipping information, and disposing or restocking items
  • Issuing refunds
  • Closing and reopening returns

We’ve also added new webhooks that your app can use to listen for events related to returns, refunds, reverse fulfillment orders, and reverse deliveries.

Learn more about returns management workflows on Shopify.dev.