New Chat API for building chat apps in Shopify Checkout

As of December 4th, 2024, you can now request access to the Chat API to offer real-time customer support on the Checkout and Thank you pages. You will get a new chat component to embed your chat app into Checkout and have complete control over the styling of your interface.

The Chat API allows your chat widget to communicate with your app to query information about the Checkout and Store, like cart details, buyer information, store settings, etc.

Request access to the Chat API through your partner dashboard.