Tags:
- Action Required
- Platform
Identity verification for Shopify Partners starts today
Trust is foundational to the Shopify Partner ecosystem. Partners take actions across Shopify that can directly affect merchants, and merchants need confidence when granting access to their stores. We’re introducing identity verification for partners to help protect merchants, reduce abuse, and make it harder for bad actors to operate, while creating a better experience for legitimate partners.
What changed
Starting today, Shopify Partners can complete identity verification before requesting collaborator access to merchant stores. Identity verification is optional today and will become mandatory in the coming weeks before sending a new collaborator request.
For this launch:
- Identity verification applies to sending new collaborator requests. Every user in your partner organization sending a new collaboration will need to verify their identity.
- Identity verification isn’t required just to access collaborator shops where a merchant has already granted access.
- Verification is completed through Stripe and requires a government-issued photo ID and a selfie or liveness check.
We’re starting with collaborator requests because collaborator access is one of the clearest trust moments between merchants and partners. When a merchant approves a collaborator request, they’re giving a partner access to a live store.
Action required
If you or anyone in your partner organization sends collaborator requests, complete identity verification on the Request collaborations page in the Dev Dashboard.
Identity verification is optional today, but we recommend completing it now to avoid interruption when it becomes mandatory in the coming weeks. After enforcement begins, unverified users won’t be able to send new collaborator requests until they complete verification.
To prepare:
- Complete identity verification before sending new collaborator requests.
- Make sure every user in your partner organization who requests collaborator access verifies their own identity.
- Have a government-issued photo ID ready, along with access to a device that can complete a selfie or liveness check.
- Review the related docs below for more context on identity verification and collaborator access.