returnRequest - admin-graphql - MUTATION

Version: 2024-10

Description:

A customer's return request that hasn't been approved or declined. This mutation sets the value of the `Return.status` field to `REQUESTED`. To create a return that has the `Return.status` field set to `OPEN`, use the `returnCreate` mutation.

Access Scopes

`write_returns` access scope or `write_marketplace_returns` access scope. Also: Requires the `write_orders` access scope. The user must have `return_orders` permission.

Arguments

• input: ReturnRequestInput! - The input fields for requesting a return.

Returns

• return: Return The requested return.
• userErrors: ReturnUserError! The list of errors that occurred from executing the mutation.

Examples

• Request a return

          Curl example: "curl -X POST \\\nhttps://your-development-store.myshopify.com/admin/api/2024-10/graphql.json \\\n-H 'Content-Type: application/json' \\\n-H 'X-Shopify-Access-Token: {access_token}' \\\n-d '{\n\"query\": \"mutation ReturnRequest($input: ReturnRequestInput!) { returnRequest(input: $input) { userErrors { field message } return { id status returnLineItems(first: 1) { edges { node { id returnReason customerNote } } } order { id } } } }\",\n \"variables\": {\n    \"input\": {\n      \"orderId\": \"gid://shopify/Order/625362839\",\n      \"returnLineItems\": [\n        {\n          \"fulfillmentLineItemId\": \"gid://shopify/FulfillmentLineItem/820022594\",\n          \"quantity\": 1,\n          \"returnReason\": \"WRONG_ITEM\",\n          \"customerNote\": \"Sorry, I ordered the wrong item. Could I get a refund or store credit?\"\n        }\n      ]\n    }\n  }\n}'\n"
          Node example: "const client = new shopify.clients.Graphql({session});\nconst data = await client.query({\n  data: {\n    \"query\": `mutation ReturnRequest($input: ReturnRequestInput!) {\n      returnRequest(input: $input) {\n        userErrors {\n          field\n          message\n        }\n        return {\n          id\n          status\n          returnLineItems(first: 1) {\n            edges {\n              node {\n                id\n                returnReason\n                customerNote\n              }\n            }\n          }\n          order {\n            id\n          }\n        }\n      }\n    }`,\n    \"variables\": {\n      \"input\": {\n        \"orderId\": \"gid://shopify/Order/625362839\",\n        \"returnLineItems\": [\n          {\n            \"fulfillmentLineItemId\": \"gid://shopify/FulfillmentLineItem/820022594\",\n            \"quantity\": 1,\n            \"returnReason\": \"WRONG_ITEM\",\n            \"customerNote\": \"Sorry, I ordered the wrong item. Could I get a refund or store credit?\"\n          }\n        ]\n      }\n    },\n  },\n});\n"
          Ruby example: "session = ShopifyAPI::Auth::Session.new(\n  shop: \"your-development-store.myshopify.com\",\n  access_token: access_token\n)\nclient = ShopifyAPI::Clients::Graphql::Admin.new(\n  session: session\n)\n\nquery = <<~QUERY\n  mutation ReturnRequest($input: ReturnRequestInput!) {\n    returnRequest(input: $input) {\n      userErrors {\n        field\n        message\n      }\n      return {\n        id\n        status\n        returnLineItems(first: 1) {\n          edges {\n            node {\n              id\n              returnReason\n              customerNote\n            }\n          }\n        }\n        order {\n          id\n        }\n      }\n    }\n  }\nQUERY\n\nvariables = {\n  \"input\": {\n    \"orderId\": \"gid://shopify/Order/625362839\",\n    \"returnLineItems\": [{\"fulfillmentLineItemId\"=>\"gid://shopify/FulfillmentLineItem/820022594\", \"quantity\"=>1, \"returnReason\"=>\"WRONG_ITEM\", \"customerNote\"=>\"Sorry, I ordered the wrong item. Could I get a refund or store credit?\"}]\n  }\n}\n\nresponse = client.query(query: query, variables: variables)\n"
          PHP example: "use Shopify\\Clients\\Graphql;\n\n$client = new Graphql(\"your-development-store.myshopify.com\", $accessToken);\n$query = << [\n    \"orderId\" => \"gid://shopify/Order/625362839\",\n    \"returnLineItems\" => [{\"fulfillmentLineItemId\"=>\"gid://shopify/FulfillmentLineItem/820022594\", \"quantity\"=>1, \"returnReason\"=>\"WRONG_ITEM\", \"customerNote\"=>\"Sorry, I ordered the wrong item. Could I get a refund or store credit?\"}],\n  ],\n];\n\n$response = $client->query([\"query\" => $query, \"variables\" => $variables]);\n"
          Remix example: "const { admin } = await authenticate.admin(request);\n\nconst response = await admin.graphql(\n  `#graphql\n  mutation ReturnRequest($input: ReturnRequestInput!) {\n    returnRequest(input: $input) {\n      userErrors {\n        field\n        message\n      }\n      return {\n        id\n        status\n        returnLineItems(first: 1) {\n          edges {\n            node {\n              id\n              returnReason\n              customerNote\n            }\n          }\n        }\n        order {\n          id\n        }\n      }\n    }\n  }`,\n  {\n    variables: {\n      \"input\": {\n        \"orderId\": \"gid://shopify/Order/625362839\",\n        \"returnLineItems\": [\n          {\n            \"fulfillmentLineItemId\": \"gid://shopify/FulfillmentLineItem/820022594\",\n            \"quantity\": 1,\n            \"returnReason\": \"WRONG_ITEM\",\n            \"customerNote\": \"Sorry, I ordered the wrong item. Could I get a refund or store credit?\"\n          }\n        ]\n      }\n    },\n  },\n);\n\nconst data = await response.json();\n"
          Graphql query: "mutation ReturnRequest($input: ReturnRequestInput!) {\n  returnRequest(input: $input) {\n    userErrors {\n      field\n      message\n    }\n    return {\n      id\n      status\n      returnLineItems(first: 1) {\n        edges {\n          node {\n            id\n            returnReason\n            customerNote\n          }\n        }\n      }\n      order {\n        id\n      }\n    }\n  }\n}"
        

  input: {
    "input": {
      "orderId": "gid://shopify/Order/625362839",
      "returnLineItems": [
        {
          "fulfillmentLineItemId": "gid://shopify/FulfillmentLineItem/820022594",
          "quantity": 1,
          "returnReason": "WRONG_ITEM",
          "customerNote": "Sorry, I ordered the wrong item. Could I get a refund or store credit?"
        }
      ]
    }
  }

  response: {
    "data": {
      "returnRequest": {
        "userErrors": [],
        "return": {
          "id": "gid://shopify/Return/945000961",
          "status": "REQUESTED",
          "returnLineItems": {
            "edges": [
              {
                "node": {
                  "id": "gid://shopify/ReturnLineItem/677614678",
                  "returnReason": "WRONG_ITEM",
                  "customerNote": "Sorry, I ordered the wrong item. Could I get a refund or store credit?"
                }
              }
            ]
          },
          "order": {
            "id": "gid://shopify/Order/625362839"
          }
        }
      }
    }
  }