We've updated three Built for Shopify requirements for Fulfillment services apps. The updated thresholds better reflect how fulfillment operations run in practice, making Built for Shopify achievable for more high-quality fulfillment apps. No action is required.
What changed
- 5.8.2 Complete fulfillment orders: adjusted the required completion rate for assigned fulfillment orders.
- 5.8.6 Respond to fulfillment requests: extended the response window and adjusted the required response rate.
- 5.8.7 Respond to cancellation requests: extended the response window.
How these criteria are measured is otherwise unchanged. The requirements page linked above lists the current thresholds.
Who's affected
Apps in the Fulfillment services category, such as third-party logistics and warehousing apps, that hold or are working toward Built for Shopify status. Apps in other categories aren't affected, and no other Built for Shopify requirements have changed.
What to do
No action is required. Built for Shopify status is evaluated automatically against these criteria. If your fulfillment app previously fell short of these requirements, you may now qualify.