Anchor to section titled 'undefined'

ShopifyPaymentsDisputeReason
enum

The reason for the dispute provided by the cardholder's bank.


value-bankcannotprocess
BANK_CANNOT_PROCESS

The customer's bank can't process the charge.

value-creditnotprocessed
CREDIT_NOT_PROCESSED

The customer claims that the purchased product was returned or the transaction was otherwise canceled, but you haven't yet provided a refund or credit.

value-customerinitiated
CUSTOMER_INITIATED

The customer initiated the dispute. Contact the customer for additional details on why the payment was disputed.

value-debitnotauthorized
DEBIT_NOT_AUTHORIZED

The customer's bank can't proceed with the debit since it hasn't been authorized.

The customer claims they were charged multiple times for the same product or service.

The cardholder claims that they didn’t authorize the payment.

The dispute is uncategorized, so you should contact the customer for additional details to find out why the payment was disputed.

value-incorrectaccountdetails
INCORRECT_ACCOUNT_DETAILS

The customer account associated with the purchase is incorrect.

value-insufficientfunds
INSUFFICIENT_FUNDS

The customer's bank account has insufficient funds.

value-productnotreceived
PRODUCT_NOT_RECEIVED

The customer claims they did not receive the products or services purchased.

value-productunacceptable
PRODUCT_UNACCEPTABLE

The product or service was received but was defective, damaged, or not as described.

value-subscriptioncancelled
SUBSCRIPTION_CANCELLED

The customer claims that you continued to charge them after a subscription was canceled.

value-unrecognized
UNRECOGNIZED

The customer doesn’t recognize the payment appearing on their card statement.


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The reason for the dispute provided by the cardholder's banks.


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ShopifyPaymentsDisputeReason