---
title: OrderCancelReason - GraphQL Admin
description: Represents the reason for the order's cancellation.
api_version: 2025-10
api_name: admin
type: enum
api_type: graphql
source_url:
  html: https://shopify.dev/docs/api/admin-graphql/latest/enums/OrderCancelReason
  md: https://shopify.dev/docs/api/admin-graphql/latest/enums/OrderCancelReason.md
---

# Order​Cancel​Reason

enum

Represents the reason for the order's cancellation.

## Valid values

* CUSTOMER

  The customer wanted to cancel the order.

* DECLINED

  Payment was declined.

* FRAUD

  The order was fraudulent.

* INVENTORY

  There was insufficient inventory.

* OTHER

  The order was canceled for an unlisted reason.

* STAFF

  Staff made an error.

***

## Fields

* [Order.cancelReason](https://shopify.dev/docs/api/admin-graphql/latest/objects/Order#field-Order.fields.cancelReason)

  OBJECT

  The `Order` object represents a customer's request to purchase one or more products from a store. Use the `Order` object to handle the complete purchase lifecycle from checkout to fulfillment.

  Use the `Order` object when you need to:

  * Display order details on customer account pages or admin dashboards.
  * Create orders for phone sales, wholesale customers, or subscription services.
  * Update order information like shipping addresses, notes, or fulfillment status.
  * Process returns, exchanges, and partial refunds.
  * Generate invoices, receipts, and shipping labels.

  The `Order` object serves as the central hub connecting customer information, product details, payment processing, and fulfillment data within the GraphQL Admin API schema.

  ***

  Note

  Only the last 60 days' worth of orders from a store are accessible from the `Order` object by default. If you want to access older records, then you need to [request access to all orders](https://shopify.dev/docs/api/usage/access-scopes#orders-permissions). If your app is granted access, then you can add the `read_all_orders`, `read_orders`, and `write_orders` scopes.

  ***

  ***

  Caution

  Only use orders data if it's required for your app's functionality. Shopify will restrict [access to scopes](https://shopify.dev/docs/api/usage/access-scopes#requesting-specific-permissions) for apps that don't have a legitimate use for the associated data.

  ***

  Learn more about [building apps for orders and fulfillment](https://shopify.dev/docs/apps/build/orders-fulfillment).

* [order​Cancel.reason](https://shopify.dev/docs/api/admin-graphql/latest/mutations/orderCancel#arguments-reason)

  ARGUMENT

***

## Map

### Fields with this enum

* <-|[Order.cancelReason](https://shopify.dev/docs/api/admin-graphql/latest/objects/Order#field-Order.fields.cancelReason)

### Arguments with this enum

* <-|[order​Cancel.reason](https://shopify.dev/docs/api/admin-graphql/latest/mutations/orderCancel#arguments-reason)