---
title: >-
  Process refunds only through the original payment processor – Requirement
  update - Shopify developer changelog
description: >-
  Shopify’s developer changelog documents all changes to Shopify’s platform.
  Find the latest news and learn about new platform opportunities.
source_url:
  html: >-
    https://shopify.dev/changelog/process-refunds-only-through-the-original-payment-processor-requirement-update
  md: >-
    https://shopify.dev/changelog/process-refunds-only-through-the-original-payment-processor-requirement-update.md
metadata:
  effectiveApiVersion: ''
  affectedApi: []
  primaryTag:
    displayName: Shopify App Store
    handle: shopify_app_store
  secondaryTag:
    displayName: Update
    handle: update
  indicatesActionRequired: true
  createdAt: '2026-02-26T18:44:34-05:00'
  postedAt: '2026-03-20T13:00:00-04:00'
  updatedAt: '2026-03-20T14:05:30-04:00'
  effectiveAt: '2026-02-27T16:00:00-05:00'
---

March 20, 2026

Tags:

* Action Required
* Shopify App Store

# Process refunds only through the original payment processor – Requirement update

We've updated [requirement 1.1.15](https://shopify.dev/docs/apps/launch/shopify-app-store/app-store-requirements#process-refunds-only-through-the-original-payment-processor) for Shopify App Store apps.

Apps must now process refunds only through the original payment processor. Previously, apps were prohibited from offering methods for processing refunds outside of the original payment processor. With this update, if your app issues store credits during a refund, it must use either the '[refundCreate](https://shopify.dev/docs/api/admin-graphql/latest/mutations/refundCreate)' or '[returnProcess](https://shopify.dev/docs/api/admin-graphql/latest/mutations/returnProcess)' mutation. This change ensures that refunds and store credits are handled securely and consistently within Shopify’s platform.

For more details on the updated requirement, please refer to the [Shopify App Store requirements documentation](https://shopify.dev/docs/apps/launch/shopify-app-store/app-store-requirements#process-refunds-only-through-the-original-payment-processor).

This requirement update will be enforced immediately for new app submissions and will take effect on April 22, 2026, for published apps.