---
title: Policy and FAQs tool
description: >-
  Use the Policy and FAQs tool to answer questions about a merchant's store
  policies.
source_url:
  html: 'https://shopify.dev/docs/agents/catalog/policy-and-faqs-tool'
  md: 'https://shopify.dev/docs/agents/catalog/policy-and-faqs-tool.md'
---

# Policy and FAQs tool

The Policy and FAQs MCP endpoint provides non-catalog tools for interacting with a single merchant's store. The tool is available at:

```text
https://{storedomain}/api/mcp
```

Replace `storedomain` with the store's actual domain. No authentication is required.

For UCP catalog tools (`search_catalog`, `lookup_catalog`, `get_product`), see [Storefront Catalog](https://shopify.dev/docs/agents/catalog/storefront-catalog).

***

## `search_shop_policies_and_faqs`

Answers questions about the store's policies, products, and services to build customer trust.

**When to use:**

* A customer asks "What's your return policy?"
* You need to clarify shipping or payment options.
* A customer has questions about product care or warranties.

**Parameters:**

| Parameter | Type | Required | Description |
| - | - | - | - |
| `query` | string | Yes | The question about policies or FAQs. For example, "What is your return policy for sale items?" |
| `context` | string | No | Additional context like the current product being viewed or the customer's situation. |

**Example:**

```json
{
  "jsonrpc": "2.0",
  "method": "tools/call",
  "id": 1,
  "params": {
    "name": "search_shop_policies_and_faqs",
    "arguments": {
      "query": "What is your return policy for sale items?",
      "context": "Customer is looking at discounted winter jackets"
    }
  }
}
```

**Response:**

```json
{
  "jsonrpc": "2.0",
  "id": 1,
  "result": {
    "structuredContent": {
      "answer": "Sale items can be returned within 14 days if tags are attached and the item is unworn. Refunds go to the original payment method. Final sale items are noted on the product page.",
      "sources": [
        {
          "title": "Refund policy",
          "url": "https://business.example.com/policies/refund-policy"
        },
        {
          "title": "FAQ — Sale merchandise",
          "url": "https://business.example.com/pages/faq#sale-items"
        }
      ]
    }
  }
}
```

***