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returnDeclineRequest

mutation

Requires write_returns access scope or write_marketplace_returns access scope.

Declines a return on an order. When a return is declined, each ReturnLineItem.fulfillmentLineItem can be associated to a new return. Use the ReturnCreate or ReturnRequest mutation to initiate a new return.

Anchor to Arguments

Arguments

Anchor to inputinput

•ReturnDeclineRequestInput!

required

The input fields for declining a customer's return request.

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Anchor to ReturnDeclineRequestPayload returnsReturnDeclineRequestPayload returns

Anchor to returnreturn •Return: The declined return.
Anchor to userErrorsuserErrors •[ReturnUserError!]! non-null: The list of errors that occurred from executing the mutation.

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Examples

Cannot decline a return that has been refunded

Description

Mutation fails if the return was already refunded.

Query

mutation ReturnDeclineRequest($input: ReturnDeclineRequestInput!) {
  returnDeclineRequest(input: $input) {
    return {
      id
      status
    }
    userErrors {
      code
      field
      message
    }
  }
}

Variables

{
  "input": {
    "id": "gid://shopify/Return/491427904",
    "declineReason": "RETURN_PERIOD_ENDED"
  }
}

cURL

curl -X POST \
https://your-development-store.myshopify.com/admin/api/2026-01/graphql.json \
-H 'Content-Type: application/json' \
-H 'X-Shopify-Access-Token: {access_token}' \
-d '{
"query": "mutation ReturnDeclineRequest($input: ReturnDeclineRequestInput!) { returnDeclineRequest(input: $input) { return { id status } userErrors { code field message } } }",
 "variables": {
    "input": {
      "id": "gid://shopify/Return/491427904",
      "declineReason": "RETURN_PERIOD_ENDED"
    }
  }
}'

React Router

import { authenticate } from "../shopify.server";

export const loader = async ({request}) => {
  const { admin } = await authenticate.admin(request);
  const response = await admin.graphql(
    `#graphql
  mutation ReturnDeclineRequest($input: ReturnDeclineRequestInput!) {
    returnDeclineRequest(input: $input) {
      return {
        id
        status
      }
      userErrors {
        code
        field
        message
      }
    }
  }`,
  {
    variables: {
        "input": {
            "id": "gid://shopify/Return/491427904",
            "declineReason": "RETURN_PERIOD_ENDED"
        }
    },
  },
  );
  const json = await response.json();
  return json.data;
}

Ruby

session = ShopifyAPI::Auth::Session.new(
  shop: "your-development-store.myshopify.com",
  access_token: access_token
)
client = ShopifyAPI::Clients::Graphql::Admin.new(
  session: session
)

query = <<~QUERY
  mutation ReturnDeclineRequest($input: ReturnDeclineRequestInput!) {
    returnDeclineRequest(input: $input) {
      return {
        id
        status
      }
      userErrors {
        code
        field
        message
      }
    }
  }
QUERY

variables = {
  "input": {
    "id": "gid://shopify/Return/491427904",
    "declineReason": "RETURN_PERIOD_ENDED"
  }
}

response = client.query(query: query, variables: variables)

Node.js

const client = new shopify.clients.Graphql({session});
const data = await client.query({
  data: {
    "query": `mutation ReturnDeclineRequest($input: ReturnDeclineRequestInput!) {
      returnDeclineRequest(input: $input) {
        return {
          id
          status
        }
        userErrors {
          code
          field
          message
        }
      }
    }`,
    "variables": {
        "input": {
            "id": "gid://shopify/Return/491427904",
            "declineReason": "RETURN_PERIOD_ENDED"
        }
    },
  },
});

Shopify CLI

shopify app execute \
--query \
'mutation ReturnDeclineRequest($input: ReturnDeclineRequestInput!) {
  returnDeclineRequest(input: $input) {
    return {
      id
      status
    }
    userErrors {
      code
      field
      message
    }
  }
}' \
--variables \
'{
  "input": {
    "id": "gid://shopify/Return/491427904",
    "declineReason": "RETURN_PERIOD_ENDED"
  }
}'

Response

{
  "returnDeclineRequest": {
    "return": null,
    "userErrors": [
      {
        "code": "INVALID_STATE",
        "field": [
          "input",
          "id"
        ],
        "message": "Return is not declinable. Only non-refunded returns with status REQUESTED can be declined."
      }
    ]
  }
}

Cannot decline a return with an invalid status

Description

Mutation fails if the return status is `OPEN`.

Query

mutation ReturnDeclineRequest($input: ReturnDeclineRequestInput!) {
  returnDeclineRequest(input: $input) {
    return {
      id
      status
    }
    userErrors {
      code
      field
      message
    }
  }
}

Variables

{
  "input": {
    "id": "gid://shopify/Return/945000954",
    "declineReason": "RETURN_PERIOD_ENDED"
  }
}

cURL

curl -X POST \
https://your-development-store.myshopify.com/admin/api/2026-01/graphql.json \
-H 'Content-Type: application/json' \
-H 'X-Shopify-Access-Token: {access_token}' \
-d '{
"query": "mutation ReturnDeclineRequest($input: ReturnDeclineRequestInput!) { returnDeclineRequest(input: $input) { return { id status } userErrors { code field message } } }",
 "variables": {
    "input": {
      "id": "gid://shopify/Return/945000954",
      "declineReason": "RETURN_PERIOD_ENDED"
    }
  }
}'

React Router

import { authenticate } from "../shopify.server";

export const loader = async ({request}) => {
  const { admin } = await authenticate.admin(request);
  const response = await admin.graphql(
    `#graphql
  mutation ReturnDeclineRequest($input: ReturnDeclineRequestInput!) {
    returnDeclineRequest(input: $input) {
      return {
        id
        status
      }
      userErrors {
        code
        field
        message
      }
    }
  }`,
  {
    variables: {
        "input": {
            "id": "gid://shopify/Return/945000954",
            "declineReason": "RETURN_PERIOD_ENDED"
        }
    },
  },
  );
  const json = await response.json();
  return json.data;
}

Ruby

session = ShopifyAPI::Auth::Session.new(
  shop: "your-development-store.myshopify.com",
  access_token: access_token
)
client = ShopifyAPI::Clients::Graphql::Admin.new(
  session: session
)

query = <<~QUERY
  mutation ReturnDeclineRequest($input: ReturnDeclineRequestInput!) {
    returnDeclineRequest(input: $input) {
      return {
        id
        status
      }
      userErrors {
        code
        field
        message
      }
    }
  }
QUERY

variables = {
  "input": {
    "id": "gid://shopify/Return/945000954",
    "declineReason": "RETURN_PERIOD_ENDED"
  }
}

response = client.query(query: query, variables: variables)

Node.js

const client = new shopify.clients.Graphql({session});
const data = await client.query({
  data: {
    "query": `mutation ReturnDeclineRequest($input: ReturnDeclineRequestInput!) {
      returnDeclineRequest(input: $input) {
        return {
          id
          status
        }
        userErrors {
          code
          field
          message
        }
      }
    }`,
    "variables": {
        "input": {
            "id": "gid://shopify/Return/945000954",
            "declineReason": "RETURN_PERIOD_ENDED"
        }
    },
  },
});

Shopify CLI

shopify app execute \
--query \
'mutation ReturnDeclineRequest($input: ReturnDeclineRequestInput!) {
  returnDeclineRequest(input: $input) {
    return {
      id
      status
    }
    userErrors {
      code
      field
      message
    }
  }
}' \
--variables \
'{
  "input": {
    "id": "gid://shopify/Return/945000954",
    "declineReason": "RETURN_PERIOD_ENDED"
  }
}'

Response

{
  "returnDeclineRequest": {
    "return": null,
    "userErrors": [
      {
        "code": "INVALID_STATE",
        "field": [
          "input",
          "id"
        ],
        "message": "Return is not declinable. Only non-refunded returns with status REQUESTED can be declined."
      }
    ]
  }
}

Decline a return

Description

Decline a return for the order.

Query

mutation ReturnDeclineRequest($input: ReturnDeclineRequestInput!) {
  returnDeclineRequest(input: $input) {
    return {
      id
      status
      decline {
        reason
      }
      returnLineItems(first: 1) {
        edges {
          node {
            id
          }
        }
      }
      order {
        id
      }
    }
    userErrors {
      code
      field
      message
    }
  }
}

Variables

{
  "input": {
    "id": "gid://shopify/Return/945000960",
    "declineReason": "RETURN_PERIOD_ENDED"
  }
}

cURL

curl -X POST \
https://your-development-store.myshopify.com/admin/api/2026-01/graphql.json \
-H 'Content-Type: application/json' \
-H 'X-Shopify-Access-Token: {access_token}' \
-d '{
"query": "mutation ReturnDeclineRequest($input: ReturnDeclineRequestInput!) { returnDeclineRequest(input: $input) { return { id status decline { reason } returnLineItems(first: 1) { edges { node { id } } } order { id } } userErrors { code field message } } }",
 "variables": {
    "input": {
      "id": "gid://shopify/Return/945000960",
      "declineReason": "RETURN_PERIOD_ENDED"
    }
  }
}'

React Router

import { authenticate } from "../shopify.server";

export const loader = async ({request}) => {
  const { admin } = await authenticate.admin(request);
  const response = await admin.graphql(
    `#graphql
  mutation ReturnDeclineRequest($input: ReturnDeclineRequestInput!) {
    returnDeclineRequest(input: $input) {
      return {
        id
        status
        decline {
          reason
        }
        returnLineItems(first: 1) {
          edges {
            node {
              id
            }
          }
        }
        order {
          id
        }
      }
      userErrors {
        code
        field
        message
      }
    }
  }`,
  {
    variables: {
        "input": {
            "id": "gid://shopify/Return/945000960",
            "declineReason": "RETURN_PERIOD_ENDED"
        }
    },
  },
  );
  const json = await response.json();
  return json.data;
}

Ruby

session = ShopifyAPI::Auth::Session.new(
  shop: "your-development-store.myshopify.com",
  access_token: access_token
)
client = ShopifyAPI::Clients::Graphql::Admin.new(
  session: session
)

query = <<~QUERY
  mutation ReturnDeclineRequest($input: ReturnDeclineRequestInput!) {
    returnDeclineRequest(input: $input) {
      return {
        id
        status
        decline {
          reason
        }
        returnLineItems(first: 1) {
          edges {
            node {
              id
            }
          }
        }
        order {
          id
        }
      }
      userErrors {
        code
        field
        message
      }
    }
  }
QUERY

variables = {
  "input": {
    "id": "gid://shopify/Return/945000960",
    "declineReason": "RETURN_PERIOD_ENDED"
  }
}

response = client.query(query: query, variables: variables)

Node.js

const client = new shopify.clients.Graphql({session});
const data = await client.query({
  data: {
    "query": `mutation ReturnDeclineRequest($input: ReturnDeclineRequestInput!) {
      returnDeclineRequest(input: $input) {
        return {
          id
          status
          decline {
            reason
          }
          returnLineItems(first: 1) {
            edges {
              node {
                id
              }
            }
          }
          order {
            id
          }
        }
        userErrors {
          code
          field
          message
        }
      }
    }`,
    "variables": {
        "input": {
            "id": "gid://shopify/Return/945000960",
            "declineReason": "RETURN_PERIOD_ENDED"
        }
    },
  },
});

Shopify CLI

shopify app execute \
--query \
'mutation ReturnDeclineRequest($input: ReturnDeclineRequestInput!) {
  returnDeclineRequest(input: $input) {
    return {
      id
      status
      decline {
        reason
      }
      returnLineItems(first: 1) {
        edges {
          node {
            id
          }
        }
      }
      order {
        id
      }
    }
    userErrors {
      code
      field
      message
    }
  }
}' \
--variables \
'{
  "input": {
    "id": "gid://shopify/Return/945000960",
    "declineReason": "RETURN_PERIOD_ENDED"
  }
}'

Response

{
  "returnDeclineRequest": {
    "return": {
      "id": "gid://shopify/Return/945000960",
      "status": "DECLINED",
      "decline": {
        "reason": "RETURN_PERIOD_ENDED"
      },
      "returnLineItems": {
        "edges": [
          {
            "node": {
              "id": "gid://shopify/ReturnLineItem/677614677"
            }
          }
        ]
      },
      "order": {
        "id": "gid://shopify/Order/625362839"
      }
    },
    "userErrors": []
  }
}

returnDeclineRequest reference

Examples

Open in GraphiQL

import { authenticate } from "../shopify.server";

export const loader = async ({request}) => {

const { admin } = await authenticate.admin(request);

const response = await admin.graphql(

`#graphql

mutation ReturnDeclineRequest($input: ReturnDeclineRequestInput!) {

returnDeclineRequest(input: $input) {

return {

status

}

userErrors {

code

field

message

}

}`,

{

variables: {

"input": {

"id": "gid://shopify/Return/491427904",

"declineReason": "RETURN_PERIOD_ENDED"

}

);

const json = await response.json();

return json.data;

}

GQL

mutation ReturnDeclineRequest($input: ReturnDeclineRequestInput!) {
  returnDeclineRequest(input: $input) {
    return {
      id
      status
    }
    userErrors {
      code
      field
      message
    }
  }
}

cURL

curl -X POST \
https://your-development-store.myshopify.com/admin/api/2026-01/graphql.json \
-H 'Content-Type: application/json' \
-H 'X-Shopify-Access-Token: {access_token}' \
-d '{
"query": "mutation ReturnDeclineRequest($input: ReturnDeclineRequestInput!) { returnDeclineRequest(input: $input) { return { id status } userErrors { code field message } } }",
 "variables": {
    "input": {
      "id": "gid://shopify/Return/491427904",
      "declineReason": "RETURN_PERIOD_ENDED"
    }
  }
}'

React Router

import { authenticate } from "../shopify.server";

export const loader = async ({request}) => {
  const { admin } = await authenticate.admin(request);
  const response = await admin.graphql(
    `#graphql
  mutation ReturnDeclineRequest($input: ReturnDeclineRequestInput!) {
    returnDeclineRequest(input: $input) {
      return {
        id
        status
      }
      userErrors {
        code
        field
        message
      }
    }
  }`,
  {
    variables: {
        "input": {
            "id": "gid://shopify/Return/491427904",
            "declineReason": "RETURN_PERIOD_ENDED"
        }
    },
  },
  );
  const json = await response.json();
  return json.data;
}

Node.js

const client = new shopify.clients.Graphql({session});
const data = await client.query({
  data: {
    "query": `mutation ReturnDeclineRequest($input: ReturnDeclineRequestInput!) {
      returnDeclineRequest(input: $input) {
        return {
          id
          status
        }
        userErrors {
          code
          field
          message
        }
      }
    }`,
    "variables": {
        "input": {
            "id": "gid://shopify/Return/491427904",
            "declineReason": "RETURN_PERIOD_ENDED"
        }
    },
  },
});

Ruby

session = ShopifyAPI::Auth::Session.new(
  shop: "your-development-store.myshopify.com",
  access_token: access_token
)
client = ShopifyAPI::Clients::Graphql::Admin.new(
  session: session
)

query = <<~QUERY
  mutation ReturnDeclineRequest($input: ReturnDeclineRequestInput!) {
    returnDeclineRequest(input: $input) {
      return {
        id
        status
      }
      userErrors {
        code
        field
        message
      }
    }
  }
QUERY

variables = {
  "input": {
    "id": "gid://shopify/Return/491427904",
    "declineReason": "RETURN_PERIOD_ENDED"
  }
}

response = client.query(query: query, variables: variables)

Shopify CLI

shopify app execute \
--query \
'mutation ReturnDeclineRequest($input: ReturnDeclineRequestInput!) {
  returnDeclineRequest(input: $input) {
    return {
      id
      status
    }
    userErrors {
      code
      field
      message
    }
  }
}' \
--variables \
'{
  "input": {
    "id": "gid://shopify/Return/491427904",
    "declineReason": "RETURN_PERIOD_ENDED"
  }
}'

Input variables

JSON

{

"input": {

"id": "gid://shopify/Return/491427904",

"declineReason": "RETURN_PERIOD_ENDED"

}

Response

JSON

{

"returnDeclineRequest": {

"return": null,

"userErrors": [

{

"code": "INVALID_STATE",

"field": [

"input",

"id"

"message": "Return is not declinable. Only non-refunded returns with status REQUESTED can be declined."

}

]

}