Shopify Messaging API
Shopify Inbox is a web, Android, and iOS app that allows Shopify merchants to centralize their business conversations from SMS and messaging apps like Facebook Messenger. Your app can use the Messaging API to send messages to the Shopify Inbox app.
Getting startedAnchor link to section titled "Getting started"
Complete the following steps to use the Shopify Messaging API with your app:
Set your Inbox callback URL to receive Messaging API webhooks.
Prompt the user to agree to the Messaging API access scopes in your app's OAuth.
Use the shop data with the Shopify Messaging API endpoints.
Set your Inbox callback URLAnchor link to section titled "Set your Inbox callback URL"
In your Partner Dashboard, click Apps.
Create a new app, or select an existing app.
Under Inbox, click the Inbox callback URL card.
In the Configure Inbox Messages Webhook section, enter your callback URL into the Message Webhook URL field.
(Optional) In the Configure Inbox Settings Webhook section, enter your callback URL into the Settings Webhook URL field.
message_delivery event is sent to the Message Webhook URL when a staff member replies to a conversation in Inbox.
sync_availability event is sent to the Settings Webhook URL when a staff member sets availability in Inbox.