Onboarding is the process that a merchant follows to set up your app. The onboarding process is crucial to merchant success.
Onboarding should welcome merchants and make them eager to use your app or feature. Onboarding makes the merchant comfortable and sets their expectations as soon as they start using your app.
Merchants should feel like they know what to do in your app after they’ve completed the onboarding experience. This leads to higher usage retention.
Onboarding is about sharing your app’s benefits and quickly getting merchants ready to use your app.
MandatoryOnboarding should be brief and direct. Provide clear instructions and guide the merchant to completion.
Onboarding experiences efficiently guide merchants through your app’s features so merchants don’t have to discover them on on their own.
A great onboarding experience presents the basics of your app to merchants as quickly as possible.
Onboarding experiences can also come in the form of a selection of actions that are quick and easy for merchants to understand.