Onboarding is the process that merchants follow to set up your app. The onboarding process is crucial to merchant success.
Onboarding should welcome merchants and make them eager to use your app or feature. Onboarding makes merchants comfortable and sets their expectations as soon as they start using your app.
Merchants should feel like they know what to do in your app after they’ve completed the onboarding experience. This leads to higher usage retention.
Must DoOnboarding must be brief and direct. Provide clear instructions and guide merchants to completion.
Onboarding experiences efficiently guide merchants through your app’s features so that merchants don’t have to discover them on on their own.
A great onboarding experience presents the basics of your app to merchants as quickly as possible.