Charges and earnings overview
You can view data on charges and transactions using the following mechanisms:
App charge data in the Partner DashboardAnchor link to section titled "App charge data in the Partner Dashboard"
You can view the following data by page in the Partner Dashboard:
|App charge overview||
|Store||App charges for a specific store|
|Payouts||App charges for a specific payout|
|App history||App charge details|
App charge overview pageAnchor link to section titled "App charge overview page"
The app charge overview page provides the most comprehensive information regarding charges and earnings. The page provides the following details:
Merchant information, including a link to the store where the app is installed
The name of the app that the merchant was charged for, including a link to the app
The status of the app charge or subscription
The list of merchant payment transactions that are associated with the charge
Clicking the arrow next to a transaction displays the following details:
An itemized list of the Shopify revenue share fee, processing fee, and your net profit as the app's developer
A link to the Partner payout that includes the app charge. The payout link isn't applicable to pending payouts.
The overview page includes additional charge details for subscription charges.
Subscription charge detailsAnchor link to section titled "Subscription charge details"
You can view the following additional details for subscription charges:
A description of the charge, such as $15 every 30 days for an app subscription charge.
The date on which the charge was created.
The charge's status, which can be one of the following:
Charge statuses Status Description Pending The merchant hasn't yet approved or declined the charge. Activated
The charge is currently active.
For some payments, such as wire transfers, Shopify marks the charge as active when the payment is in flight.
Declined The merchant declined the charge. Canceled
The merchant or the developer canceled the subscription
If a payment doesn't go through, then Shopify retries the charge. Only shut off a merchant's app access after Shopify freezes the charge.
Frozen The subscription is on hold due to a store subscription non-payment. The charge reactivates after the subscription payments resume. Expired The merchant didn't accept the charge within two non-business days.
Transaction data through the GraphQL Admin APIAnchor link to section titled "Transaction data through the GraphQL Admin API"
You can use the following billing resources on the GraphQL Admin API to view transaction data:
|Transaction data||Resource||Learn how|
|Single app purchase||
|Multiple app purchases||
|Single app subscription||
|Multiple app subscription||
|App usage records for a single subscription||
|App usage records for multiple subscriptions||
|App usage record||
Get startedAnchor link to section titled "Get started"
Get started viewing app charge and transaction data.