ShopifyPaymentsDisputeReason enum
The reason for the dispute provided by the cardholder's bank.
Values
| UNRECOGNIZED |
The customer doesn’t recognize the payment appearing on their card statement. |
| CREDIT_NOT_PROCESSED |
The customer claims that the purchased product was returned or the transaction was otherwise canceled, but you have not yet provided a refund or credit. |
| CUSTOMER_INITIATED |
The customer initiated the dispute, so you should contact the customer for additional details to find out why the payment was disputed. |
| DEBIT_NOT_AUTHORIZED |
The customer's bank cannot proceed with the debit since it has not been authorized. |
| DUPLICATE |
The customer claims they were charged multiple times for the same product or service. |
| FRAUDULENT |
The cardholder claims that they didn’t authorize the payment. |
| GENERAL |
The dispute is uncategorized, so you should contact the customer for additional details to find out why the payment was disputed. |
| INCORRECT_ACCOUNT_DETAILS |
The customer account associated with the purchase is incorrect. |
| INSUFFICIENT_FUNDS |
The customer's bank account has insufficient funds. |
| PRODUCT_NOT_RECEIVED |
The customer claims they did not receive the products or services purchased. |
| PRODUCT_UNACCEPTABLE |
The product or service was received but was defective, damaged, or not as described. |
| SUBSCRIPTION_CANCELLED |
The customer claims that you continued to charge them after a subscription was canceled. |
| BANK_CANNOT_PROCESS |
The customer's bank cannot process the charge. |
Types that return ShopifyPaymentsDisputeReason
The reason for the dispute provided by the cardholder's bank.
Values
| UNRECOGNIZED |
The customer doesn’t recognize the payment appearing on their card statement. |
| CREDIT_NOT_PROCESSED |
The customer claims that the purchased product was returned or the transaction was otherwise canceled, but you have not yet provided a refund or credit. |
| CUSTOMER_INITIATED |
The customer initiated the dispute, so you should contact the customer for additional details to find out why the payment was disputed. |
| DEBIT_NOT_AUTHORIZED |
The customer's bank cannot proceed with the debit since it has not been authorized. |
| DUPLICATE |
The customer claims they were charged multiple times for the same product or service. |
| FRAUDULENT |
The cardholder claims that they didn’t authorize the payment. |
| GENERAL |
The dispute is uncategorized, so you should contact the customer for additional details to find out why the payment was disputed. |
| INCORRECT_ACCOUNT_DETAILS |
The customer account associated with the purchase is incorrect. |
| INSUFFICIENT_FUNDS |
The customer's bank account has insufficient funds. |
| PRODUCT_NOT_RECEIVED |
The customer claims they did not receive the products or services purchased. |
| PRODUCT_UNACCEPTABLE |
The product or service was received but was defective, damaged, or not as described. |
| SUBSCRIPTION_CANCELLED |
The customer claims that you continued to charge them after a subscription was canceled. |
| BANK_CANNOT_PROCESS |
The customer's bank cannot process the charge. |
Types that return ShopifyPaymentsDisputeReason
The reason for the dispute provided by the cardholder's bank.
Values
| UNRECOGNIZED |
The customer doesn’t recognize the payment appearing on their card statement. |
| CREDIT_NOT_PROCESSED |
The customer claims that the purchased product was returned or the transaction was otherwise canceled, but you have not yet provided a refund or credit. |
| CUSTOMER_INITIATED |
The customer initiated the dispute, so you should contact the customer for additional details to find out why the payment was disputed. |
| DEBIT_NOT_AUTHORIZED |
The customer's bank cannot proceed with the debit since it has not been authorized. |
| DUPLICATE |
The customer claims they were charged multiple times for the same product or service. |
| FRAUDULENT |
The cardholder claims that they didn’t authorize the payment. |
| GENERAL |
The dispute is uncategorized, so you should contact the customer for additional details to find out why the payment was disputed. |
| INCORRECT_ACCOUNT_DETAILS |
The customer account associated with the purchase is incorrect. |
| INSUFFICIENT_FUNDS |
The customer's bank account has insufficient funds. |
| PRODUCT_NOT_RECEIVED |
The customer claims they did not receive the products or services purchased. |
| PRODUCT_UNACCEPTABLE |
The product or service was received but was defective, damaged, or not as described. |
| SUBSCRIPTION_CANCELLED |
The customer claims that you continued to charge them after a subscription was canceled. |
| BANK_CANNOT_PROCESS |
The customer's bank cannot process the charge. |
Types that return ShopifyPaymentsDisputeReason
The reason for the dispute provided by the cardholder's bank.
Values
| UNRECOGNIZED |
The customer doesn’t recognize the payment appearing on their card statement. |
| CREDIT_NOT_PROCESSED |
The customer claims that the purchased product was returned or the transaction was otherwise canceled, but you have not yet provided a refund or credit. |
| CUSTOMER_INITIATED |
The customer initiated the dispute, so you should contact the customer for additional details to find out why the payment was disputed. |
| DEBIT_NOT_AUTHORIZED |
The customer's bank cannot proceed with the debit since it has not been authorized. |
| DUPLICATE |
The customer claims they were charged multiple times for the same product or service. |
| FRAUDULENT |
The cardholder claims that they didn’t authorize the payment. |
| GENERAL |
The dispute is uncategorized, so you should contact the customer for additional details to find out why the payment was disputed. |
| INCORRECT_ACCOUNT_DETAILS |
The customer account associated with the purchase is incorrect. |
| INSUFFICIENT_FUNDS |
The customer's bank account has insufficient funds. |
| PRODUCT_NOT_RECEIVED |
The customer claims they did not receive the products or services purchased. |
| PRODUCT_UNACCEPTABLE |
The product or service was received but was defective, damaged, or not as described. |
| SUBSCRIPTION_CANCELLED |
The customer claims that you continued to charge them after a subscription was canceled. |
| BANK_CANNOT_PROCESS |
The customer's bank cannot process the charge. |
Types that return ShopifyPaymentsDisputeReason
The reason for the dispute provided by the cardholder's bank.
Values
| UNRECOGNIZED |
The customer doesn’t recognize the payment appearing on their card statement. |
| CREDIT_NOT_PROCESSED |
The customer claims that the purchased product was returned or the transaction was otherwise canceled, but you have not yet provided a refund or credit. |
| CUSTOMER_INITIATED |
The customer initiated the dispute, so you should contact the customer for additional details to find out why the payment was disputed. |
| DEBIT_NOT_AUTHORIZED |
The customer's bank cannot proceed with the debit since it has not been authorized. |
| DUPLICATE |
The customer claims they were charged multiple times for the same product or service. |
| FRAUDULENT |
The cardholder claims that they didn’t authorize the payment. |
| GENERAL |
The dispute is uncategorized, so you should contact the customer for additional details to find out why the payment was disputed. |
| INCORRECT_ACCOUNT_DETAILS |
The customer account associated with the purchase is incorrect. |
| INSUFFICIENT_FUNDS |
The customer's bank account has insufficient funds. |
| PRODUCT_NOT_RECEIVED |
The customer claims they did not receive the products or services purchased. |
| PRODUCT_UNACCEPTABLE |
The product or service was received but was defective, damaged, or not as described. |
| SUBSCRIPTION_CANCELLED |
The customer claims that you continued to charge them after a subscription was canceled. |
| BANK_CANNOT_PROCESS |
The customer's bank cannot process the charge. |
Types that return ShopifyPaymentsDisputeReason
The reason for the dispute provided by the cardholder's bank.
Values
| UNRECOGNIZED |
The customer doesn’t recognize the payment appearing on their card statement. |
| CREDIT_NOT_PROCESSED |
The customer claims that the purchased product was returned or the transaction was otherwise canceled, but you have not yet provided a refund or credit. |
| CUSTOMER_INITIATED |
The customer initiated the dispute, so you should contact the customer for additional details to find out why the payment was disputed. |
| DEBIT_NOT_AUTHORIZED |
The customer's bank cannot proceed with the debit since it has not been authorized. |
| DUPLICATE |
The customer claims they were charged multiple times for the same product or service. |
| FRAUDULENT |
The cardholder claims that they didn’t authorize the payment. |
| GENERAL |
The dispute is uncategorized, so you should contact the customer for additional details to find out why the payment was disputed. |
| INCORRECT_ACCOUNT_DETAILS |
The customer account associated with the purchase is incorrect. |
| INSUFFICIENT_FUNDS |
The customer's bank account has insufficient funds. |
| PRODUCT_NOT_RECEIVED |
The customer claims they did not receive the products or services purchased. |
| PRODUCT_UNACCEPTABLE |
The product or service was received but was defective, damaged, or not as described. |
| SUBSCRIPTION_CANCELLED |
The customer claims that you continued to charge them after a subscription was canceled. |
| BANK_CANNOT_PROCESS |
The customer's bank cannot process the charge. |
Types that return ShopifyPaymentsDisputeReason
The reason for the dispute provided by the cardholder's bank.
Values
| UNRECOGNIZED |
The customer doesn’t recognize the payment appearing on their card statement. |
| CREDIT_NOT_PROCESSED |
The customer claims that the purchased product was returned or the transaction was otherwise canceled, but you have not yet provided a refund or credit. |
| CUSTOMER_INITIATED |
The customer initiated the dispute, so you should contact the customer for additional details to find out why the payment was disputed. |
| DEBIT_NOT_AUTHORIZED |
The customer's bank cannot proceed with the debit since it has not been authorized. |
| DUPLICATE |
The customer claims they were charged multiple times for the same product or service. |
| FRAUDULENT |
The cardholder claims that they didn’t authorize the payment. |
| GENERAL |
The dispute is uncategorized, so you should contact the customer for additional details to find out why the payment was disputed. |
| INCORRECT_ACCOUNT_DETAILS |
The customer account associated with the purchase is incorrect. |
| INSUFFICIENT_FUNDS |
The customer's bank account has insufficient funds. |
| PRODUCT_NOT_RECEIVED |
The customer claims they did not receive the products or services purchased. |
| PRODUCT_UNACCEPTABLE |
The product or service was received but was defective, damaged, or not as described. |
| SUBSCRIPTION_CANCELLED |
The customer claims that you continued to charge them after a subscription was canceled. |
| BANK_CANNOT_PROCESS |
The customer's bank cannot process the charge. |
Types that return ShopifyPaymentsDisputeReason
The reason for the dispute provided by the cardholder's bank.
Values
| UNRECOGNIZED |
The customer doesn’t recognize the payment appearing on their card statement. |
| CREDIT_NOT_PROCESSED |
The customer claims that the purchased product was returned or the transaction was otherwise canceled, but you have not yet provided a refund or credit. |
| CUSTOMER_INITIATED |
The customer initiated the dispute, so you should contact the customer for additional details to find out why the payment was disputed. |
| DEBIT_NOT_AUTHORIZED |
The customer's bank cannot proceed with the debit since it has not been authorized. |
| DUPLICATE |
The customer claims they were charged multiple times for the same product or service. |
| FRAUDULENT |
The cardholder claims that they didn’t authorize the payment. |
| GENERAL |
The dispute is uncategorized, so you should contact the customer for additional details to find out why the payment was disputed. |
| INCORRECT_ACCOUNT_DETAILS |
The customer account associated with the purchase is incorrect. |
| INSUFFICIENT_FUNDS |
The customer's bank account has insufficient funds. |
| PRODUCT_NOT_RECEIVED |
The customer claims they did not receive the products or services purchased. |
| PRODUCT_UNACCEPTABLE |
The product or service was received but was defective, damaged, or not as described. |
| SUBSCRIPTION_CANCELLED |
The customer claims that you continued to charge them after a subscription was canceled. |
| BANK_CANNOT_PROCESS |
The customer's bank cannot process the charge. |
Types that return ShopifyPaymentsDisputeReason
The reason for the dispute provided by the cardholder's bank.
Values
| UNRECOGNIZED |
The customer doesn’t recognize the payment appearing on their card statement. |
| CREDIT_NOT_PROCESSED |
The customer claims that the purchased product was returned or the transaction was otherwise canceled, but you have not yet provided a refund or credit. |
| CUSTOMER_INITIATED |
The customer initiated the dispute, so you should contact the customer for additional details to find out why the payment was disputed. |
| DEBIT_NOT_AUTHORIZED |
The customer's bank cannot proceed with the debit since it has not been authorized. |
| DUPLICATE |
The customer claims they were charged multiple times for the same product or service. |
| FRAUDULENT |
The cardholder claims that they didn’t authorize the payment. |
| GENERAL |
The dispute is uncategorized, so you should contact the customer for additional details to find out why the payment was disputed. |
| INCORRECT_ACCOUNT_DETAILS |
The customer account associated with the purchase is incorrect. |
| INSUFFICIENT_FUNDS |
The customer's bank account has insufficient funds. |
| PRODUCT_NOT_RECEIVED |
The customer claims they did not receive the products or services purchased. |
| PRODUCT_UNACCEPTABLE |
The product or service was received but was defective, damaged, or not as described. |
| SUBSCRIPTION_CANCELLED |
The customer claims that you continued to charge them after a subscription was canceled. |
| BANK_CANNOT_PROCESS |
The customer's bank cannot process the charge. |