API version: unstable
API version: 2021-01 Release candidate
API version: 2020-10 Latest
API version: 2020-07
API version: 2020-04
API version: 2020-01
API version: 2019-10 Unsupported
API version: 2019-07 Unsupported

ShopifyPaymentsDisputeReason enum

Version unstable

The reason for the dispute provided by the cardholder's bank.

Values

UNRECOGNIZED

The customer doesn’t recognize the payment appearing on their card statement.

CREDIT_NOT_PROCESSED

The customer claims that the purchased product was returned or the transaction was otherwise canceled, but you have not yet provided a refund or credit.

CUSTOMER_INITIATED

The customer initiated the dispute, so you should contact the customer for additional details to find out why the payment was disputed.

DEBIT_NOT_AUTHORIZED

The customer's bank cannot proceed with the debit since it has not been authorized.

DUPLICATE

The customer claims they were charged multiple times for the same product or service.

FRAUDULENT

The cardholder claims that they didn’t authorize the payment.

GENERAL

The dispute is uncategorized, so you should contact the customer for additional details to find out why the payment was disputed.

INCORRECT_ACCOUNT_DETAILS

The customer account associated with the purchase is incorrect.

INSUFFICIENT_FUNDS

The customer's bank account has insufficient funds.

PRODUCT_NOT_RECEIVED

The customer claims they did not receive the products or services purchased.

PRODUCT_UNACCEPTABLE

The product or service was received but was defective, damaged, or not as described.

SUBSCRIPTION_CANCELLED

The customer claims that you continued to charge them after a subscription was canceled.

BANK_CANNOT_PROCESS

The customer's bank cannot process the charge.

Types that return ShopifyPaymentsDisputeReason

Version 2021-01 (Release candidate)

The reason for the dispute provided by the cardholder's bank.

Values

UNRECOGNIZED

The customer doesn’t recognize the payment appearing on their card statement.

CREDIT_NOT_PROCESSED

The customer claims that the purchased product was returned or the transaction was otherwise canceled, but you have not yet provided a refund or credit.

CUSTOMER_INITIATED

The customer initiated the dispute, so you should contact the customer for additional details to find out why the payment was disputed.

DEBIT_NOT_AUTHORIZED

The customer's bank cannot proceed with the debit since it has not been authorized.

DUPLICATE

The customer claims they were charged multiple times for the same product or service.

FRAUDULENT

The cardholder claims that they didn’t authorize the payment.

GENERAL

The dispute is uncategorized, so you should contact the customer for additional details to find out why the payment was disputed.

INCORRECT_ACCOUNT_DETAILS

The customer account associated with the purchase is incorrect.

INSUFFICIENT_FUNDS

The customer's bank account has insufficient funds.

PRODUCT_NOT_RECEIVED

The customer claims they did not receive the products or services purchased.

PRODUCT_UNACCEPTABLE

The product or service was received but was defective, damaged, or not as described.

SUBSCRIPTION_CANCELLED

The customer claims that you continued to charge them after a subscription was canceled.

BANK_CANNOT_PROCESS

The customer's bank cannot process the charge.

Types that return ShopifyPaymentsDisputeReason

Version 2020-10 (Latest)

The reason for the dispute provided by the cardholder's bank.

Values

UNRECOGNIZED

The customer doesn’t recognize the payment appearing on their card statement.

CREDIT_NOT_PROCESSED

The customer claims that the purchased product was returned or the transaction was otherwise canceled, but you have not yet provided a refund or credit.

CUSTOMER_INITIATED

The customer initiated the dispute, so you should contact the customer for additional details to find out why the payment was disputed.

DEBIT_NOT_AUTHORIZED

The customer's bank cannot proceed with the debit since it has not been authorized.

DUPLICATE

The customer claims they were charged multiple times for the same product or service.

FRAUDULENT

The cardholder claims that they didn’t authorize the payment.

GENERAL

The dispute is uncategorized, so you should contact the customer for additional details to find out why the payment was disputed.

INCORRECT_ACCOUNT_DETAILS

The customer account associated with the purchase is incorrect.

INSUFFICIENT_FUNDS

The customer's bank account has insufficient funds.

PRODUCT_NOT_RECEIVED

The customer claims they did not receive the products or services purchased.

PRODUCT_UNACCEPTABLE

The product or service was received but was defective, damaged, or not as described.

SUBSCRIPTION_CANCELLED

The customer claims that you continued to charge them after a subscription was canceled.

BANK_CANNOT_PROCESS

The customer's bank cannot process the charge.

Types that return ShopifyPaymentsDisputeReason

Version 2020-07

The reason for the dispute provided by the cardholder's bank.

Values

UNRECOGNIZED

The customer doesn’t recognize the payment appearing on their card statement.

CREDIT_NOT_PROCESSED

The customer claims that the purchased product was returned or the transaction was otherwise canceled, but you have not yet provided a refund or credit.

CUSTOMER_INITIATED

The customer initiated the dispute, so you should contact the customer for additional details to find out why the payment was disputed.

DEBIT_NOT_AUTHORIZED

The customer's bank cannot proceed with the debit since it has not been authorized.

DUPLICATE

The customer claims they were charged multiple times for the same product or service.

FRAUDULENT

The cardholder claims that they didn’t authorize the payment.

GENERAL

The dispute is uncategorized, so you should contact the customer for additional details to find out why the payment was disputed.

INCORRECT_ACCOUNT_DETAILS

The customer account associated with the purchase is incorrect.

INSUFFICIENT_FUNDS

The customer's bank account has insufficient funds.

PRODUCT_NOT_RECEIVED

The customer claims they did not receive the products or services purchased.

PRODUCT_UNACCEPTABLE

The product or service was received but was defective, damaged, or not as described.

SUBSCRIPTION_CANCELLED

The customer claims that you continued to charge them after a subscription was canceled.

BANK_CANNOT_PROCESS

The customer's bank cannot process the charge.

Types that return ShopifyPaymentsDisputeReason

Version 2020-04

The reason for the dispute provided by the cardholder's bank.

Values

UNRECOGNIZED

The customer doesn’t recognize the payment appearing on their card statement.

CREDIT_NOT_PROCESSED

The customer claims that the purchased product was returned or the transaction was otherwise canceled, but you have not yet provided a refund or credit.

CUSTOMER_INITIATED

The customer initiated the dispute, so you should contact the customer for additional details to find out why the payment was disputed.

DEBIT_NOT_AUTHORIZED

The customer's bank cannot proceed with the debit since it has not been authorized.

DUPLICATE

The customer claims they were charged multiple times for the same product or service.

FRAUDULENT

The cardholder claims that they didn’t authorize the payment.

GENERAL

The dispute is uncategorized, so you should contact the customer for additional details to find out why the payment was disputed.

INCORRECT_ACCOUNT_DETAILS

The customer account associated with the purchase is incorrect.

INSUFFICIENT_FUNDS

The customer's bank account has insufficient funds.

PRODUCT_NOT_RECEIVED

The customer claims they did not receive the products or services purchased.

PRODUCT_UNACCEPTABLE

The product or service was received but was defective, damaged, or not as described.

SUBSCRIPTION_CANCELLED

The customer claims that you continued to charge them after a subscription was canceled.

BANK_CANNOT_PROCESS

The customer's bank cannot process the charge.

Types that return ShopifyPaymentsDisputeReason

Version 2020-01

The reason for the dispute provided by the cardholder's bank.

Values

UNRECOGNIZED

The customer doesn’t recognize the payment appearing on their card statement.

CREDIT_NOT_PROCESSED

The customer claims that the purchased product was returned or the transaction was otherwise canceled, but you have not yet provided a refund or credit.

CUSTOMER_INITIATED

The customer initiated the dispute, so you should contact the customer for additional details to find out why the payment was disputed.

DEBIT_NOT_AUTHORIZED

The customer's bank cannot proceed with the debit since it has not been authorized.

DUPLICATE

The customer claims they were charged multiple times for the same product or service.

FRAUDULENT

The cardholder claims that they didn’t authorize the payment.

GENERAL

The dispute is uncategorized, so you should contact the customer for additional details to find out why the payment was disputed.

INCORRECT_ACCOUNT_DETAILS

The customer account associated with the purchase is incorrect.

INSUFFICIENT_FUNDS

The customer's bank account has insufficient funds.

PRODUCT_NOT_RECEIVED

The customer claims they did not receive the products or services purchased.

PRODUCT_UNACCEPTABLE

The product or service was received but was defective, damaged, or not as described.

SUBSCRIPTION_CANCELLED

The customer claims that you continued to charge them after a subscription was canceled.

BANK_CANNOT_PROCESS

The customer's bank cannot process the charge.

Types that return ShopifyPaymentsDisputeReason

Version 2019-10 (Unsupported)

The reason for the dispute provided by the cardholder's bank.

Values

UNRECOGNIZED

The customer doesn’t recognize the payment appearing on their card statement.

CREDIT_NOT_PROCESSED

The customer claims that the purchased product was returned or the transaction was otherwise canceled, but you have not yet provided a refund or credit.

CUSTOMER_INITIATED

The customer initiated the dispute, so you should contact the customer for additional details to find out why the payment was disputed.

DEBIT_NOT_AUTHORIZED

The customer's bank cannot proceed with the debit since it has not been authorized.

DUPLICATE

The customer claims they were charged multiple times for the same product or service.

FRAUDULENT

The cardholder claims that they didn’t authorize the payment.

GENERAL

The dispute is uncategorized, so you should contact the customer for additional details to find out why the payment was disputed.

INCORRECT_ACCOUNT_DETAILS

The customer account associated with the purchase is incorrect.

INSUFFICIENT_FUNDS

The customer's bank account has insufficient funds.

PRODUCT_NOT_RECEIVED

The customer claims they did not receive the products or services purchased.

PRODUCT_UNACCEPTABLE

The product or service was received but was defective, damaged, or not as described.

SUBSCRIPTION_CANCELLED

The customer claims that you continued to charge them after a subscription was canceled.

BANK_CANNOT_PROCESS

The customer's bank cannot process the charge.

Types that return ShopifyPaymentsDisputeReason

Version 2019-07 (Unsupported)

The reason for the dispute provided by the cardholder's bank.

Values

UNRECOGNIZED

The customer doesn’t recognize the payment appearing on their card statement.

CREDIT_NOT_PROCESSED

The customer claims that the purchased product was returned or the transaction was otherwise canceled, but you have not yet provided a refund or credit.

CUSTOMER_INITIATED

The customer initiated the dispute, so you should contact the customer for additional details to find out why the payment was disputed.

DEBIT_NOT_AUTHORIZED

The customer's bank cannot proceed with the debit since it has not been authorized.

DUPLICATE

The customer claims they were charged multiple times for the same product or service.

FRAUDULENT

The cardholder claims that they didn’t authorize the payment.

GENERAL

The dispute is uncategorized, so you should contact the customer for additional details to find out why the payment was disputed.

INCORRECT_ACCOUNT_DETAILS

The customer account associated with the purchase is incorrect.

INSUFFICIENT_FUNDS

The customer's bank account has insufficient funds.

PRODUCT_NOT_RECEIVED

The customer claims they did not receive the products or services purchased.

PRODUCT_UNACCEPTABLE

The product or service was received but was defective, damaged, or not as described.

SUBSCRIPTION_CANCELLED

The customer claims that you continued to charge them after a subscription was canceled.

BANK_CANNOT_PROCESS

The customer's bank cannot process the charge.

Types that return ShopifyPaymentsDisputeReason

Version 2019-04 (Unsupported)

The reason for the dispute provided by the cardholder's bank.

Values

UNRECOGNIZED

The customer doesn’t recognize the payment appearing on their card statement.

CREDIT_NOT_PROCESSED

The customer claims that the purchased product was returned or the transaction was otherwise canceled, but you have not yet provided a refund or credit.

CUSTOMER_INITIATED

The customer initiated the dispute, so you should contact the customer for additional details to find out why the payment was disputed.

DEBIT_NOT_AUTHORIZED

The customer's bank cannot proceed with the debit since it has not been authorized.

DUPLICATE

The customer claims they were charged multiple times for the same product or service.

FRAUDULENT

The cardholder claims that they didn’t authorize the payment.

GENERAL

The dispute is uncategorized, so you should contact the customer for additional details to find out why the payment was disputed.

INCORRECT_ACCOUNT_DETAILS

The customer account associated with the purchase is incorrect.

INSUFFICIENT_FUNDS

The customer's bank account has insufficient funds.

PRODUCT_NOT_RECEIVED

The customer claims they did not receive the products or services purchased.

PRODUCT_UNACCEPTABLE

The product or service was received but was defective, damaged, or not as described.

SUBSCRIPTION_CANCELLED

The customer claims that you continued to charge them after a subscription was canceled.

BANK_CANNOT_PROCESS

The customer's bank cannot process the charge.

Types that return ShopifyPaymentsDisputeReason