ShopifyPaymentsDisputeReason enum
The reason for the dispute provided by the cardholder's bank.
Values
-
UNRECOGNIZED
The customer doesn’t recognize the payment appearing on their card statement.
-
CREDIT_NOT_PROCESSED
The customer claims that the purchased product was returned or the transaction was otherwise canceled, but you have not yet provided a refund or credit.
-
CUSTOMER_INITIATED
The customer initiated the dispute, so you should contact the customer for additional details to find out why the payment was disputed.
-
DEBIT_NOT_AUTHORIZED
The customer's bank cannot proceed with the debit since it has not been authorized.
-
DUPLICATE
The customer claims they were charged multiple times for the same product or service.
-
FRAUDULENT
The cardholder claims that they didn’t authorize the payment.
-
GENERAL
The dispute is uncategorized, so you should contact the customer for additional details to find out why the payment was disputed.
-
INCORRECT_ACCOUNT_DETAILS
The customer account associated with the purchase is incorrect.
-
INSUFFICIENT_FUNDS
The customer's bank account has insufficient funds.
-
PRODUCT_NOT_RECEIVED
The customer claims they did not receive the products or services purchased.
-
PRODUCT_UNACCEPTABLE
The product or service was received but was defective, damaged, or not as described.
-
SUBSCRIPTION_CANCELLED
The customer claims that you continued to charge them after a subscription was canceled.
-
BANK_CANNOT_PROCESS
The customer's bank cannot process the charge.
Types that return ShopifyPaymentsDisputeReason
The reason for the dispute provided by the cardholder's bank.
Values
-
UNRECOGNIZED
The customer doesn’t recognize the payment appearing on their card statement.
-
CREDIT_NOT_PROCESSED
The customer claims that the purchased product was returned or the transaction was otherwise canceled, but you have not yet provided a refund or credit.
-
CUSTOMER_INITIATED
The customer initiated the dispute, so you should contact the customer for additional details to find out why the payment was disputed.
-
DEBIT_NOT_AUTHORIZED
The customer's bank cannot proceed with the debit since it has not been authorized.
-
DUPLICATE
The customer claims they were charged multiple times for the same product or service.
-
FRAUDULENT
The cardholder claims that they didn’t authorize the payment.
-
GENERAL
The dispute is uncategorized, so you should contact the customer for additional details to find out why the payment was disputed.
-
INCORRECT_ACCOUNT_DETAILS
The customer account associated with the purchase is incorrect.
-
INSUFFICIENT_FUNDS
The customer's bank account has insufficient funds.
-
PRODUCT_NOT_RECEIVED
The customer claims they did not receive the products or services purchased.
-
PRODUCT_UNACCEPTABLE
The product or service was received but was defective, damaged, or not as described.
-
SUBSCRIPTION_CANCELLED
The customer claims that you continued to charge them after a subscription was canceled.
-
BANK_CANNOT_PROCESS
The customer's bank cannot process the charge.
Types that return ShopifyPaymentsDisputeReason
The reason for the dispute provided by the cardholder's bank.
Values
-
UNRECOGNIZED
The customer doesn’t recognize the payment appearing on their card statement.
-
CREDIT_NOT_PROCESSED
The customer claims that the purchased product was returned or the transaction was otherwise canceled, but you have not yet provided a refund or credit.
-
CUSTOMER_INITIATED
The customer initiated the dispute, so you should contact the customer for additional details to find out why the payment was disputed.
-
DEBIT_NOT_AUTHORIZED
The customer's bank cannot proceed with the debit since it has not been authorized.
-
DUPLICATE
The customer claims they were charged multiple times for the same product or service.
-
FRAUDULENT
The cardholder claims that they didn’t authorize the payment.
-
GENERAL
The dispute is uncategorized, so you should contact the customer for additional details to find out why the payment was disputed.
-
INCORRECT_ACCOUNT_DETAILS
The customer account associated with the purchase is incorrect.
-
INSUFFICIENT_FUNDS
The customer's bank account has insufficient funds.
-
PRODUCT_NOT_RECEIVED
The customer claims they did not receive the products or services purchased.
-
PRODUCT_UNACCEPTABLE
The product or service was received but was defective, damaged, or not as described.
-
SUBSCRIPTION_CANCELLED
The customer claims that you continued to charge them after a subscription was canceled.
-
BANK_CANNOT_PROCESS
The customer's bank cannot process the charge.
Types that return ShopifyPaymentsDisputeReason
The reason for the dispute provided by the cardholder's bank.
Values
-
UNRECOGNIZED
The customer doesn’t recognize the payment appearing on their card statement.
-
CREDIT_NOT_PROCESSED
The customer claims that the purchased product was returned or the transaction was otherwise canceled, but you have not yet provided a refund or credit.
-
CUSTOMER_INITIATED
The customer initiated the dispute, so you should contact the customer for additional details to find out why the payment was disputed.
-
DEBIT_NOT_AUTHORIZED
The customer's bank cannot proceed with the debit since it has not been authorized.
-
DUPLICATE
The customer claims they were charged multiple times for the same product or service.
-
FRAUDULENT
The cardholder claims that they didn’t authorize the payment.
-
GENERAL
The dispute is uncategorized, so you should contact the customer for additional details to find out why the payment was disputed.
-
INCORRECT_ACCOUNT_DETAILS
The customer account associated with the purchase is incorrect.
-
INSUFFICIENT_FUNDS
The customer's bank account has insufficient funds.
-
PRODUCT_NOT_RECEIVED
The customer claims they did not receive the products or services purchased.
-
PRODUCT_UNACCEPTABLE
The product or service was received but was defective, damaged, or not as described.
-
SUBSCRIPTION_CANCELLED
The customer claims that you continued to charge them after a subscription was canceled.
-
BANK_CANNOT_PROCESS
The customer's bank cannot process the charge.
Types that return ShopifyPaymentsDisputeReason
The reason for the dispute provided by the cardholder's bank.
Values
-
UNRECOGNIZED
The customer doesn’t recognize the payment appearing on their card statement.
-
CREDIT_NOT_PROCESSED
The customer claims that the purchased product was returned or the transaction was otherwise canceled, but you have not yet provided a refund or credit.
-
CUSTOMER_INITIATED
The customer initiated the dispute, so you should contact the customer for additional details to find out why the payment was disputed.
-
DEBIT_NOT_AUTHORIZED
The customer's bank cannot proceed with the debit since it has not been authorized.
-
DUPLICATE
The customer claims they were charged multiple times for the same product or service.
-
FRAUDULENT
The cardholder claims that they didn’t authorize the payment.
-
GENERAL
The dispute is uncategorized, so you should contact the customer for additional details to find out why the payment was disputed.
-
INCORRECT_ACCOUNT_DETAILS
The customer account associated with the purchase is incorrect.
-
INSUFFICIENT_FUNDS
The customer's bank account has insufficient funds.
-
PRODUCT_NOT_RECEIVED
The customer claims they did not receive the products or services purchased.
-
PRODUCT_UNACCEPTABLE
The product or service was received but was defective, damaged, or not as described.
-
SUBSCRIPTION_CANCELLED
The customer claims that you continued to charge them after a subscription was canceled.
-
BANK_CANNOT_PROCESS
The customer's bank cannot process the charge.
Types that return ShopifyPaymentsDisputeReason
The reason for the dispute provided by the cardholder's bank.
Values
-
UNRECOGNIZED
The customer doesn’t recognize the payment appearing on their card statement.
-
CREDIT_NOT_PROCESSED
The customer claims that the purchased product was returned or the transaction was otherwise canceled, but you have not yet provided a refund or credit.
-
CUSTOMER_INITIATED
The customer initiated the dispute, so you should contact the customer for additional details to find out why the payment was disputed.
-
DEBIT_NOT_AUTHORIZED
The customer's bank cannot proceed with the debit since it has not been authorized.
-
DUPLICATE
The customer claims they were charged multiple times for the same product or service.
-
FRAUDULENT
The cardholder claims that they didn’t authorize the payment.
-
GENERAL
The dispute is uncategorized, so you should contact the customer for additional details to find out why the payment was disputed.
-
INCORRECT_ACCOUNT_DETAILS
The customer account associated with the purchase is incorrect.
-
INSUFFICIENT_FUNDS
The customer's bank account has insufficient funds.
-
PRODUCT_NOT_RECEIVED
The customer claims they did not receive the products or services purchased.
-
PRODUCT_UNACCEPTABLE
The product or service was received but was defective, damaged, or not as described.
-
SUBSCRIPTION_CANCELLED
The customer claims that you continued to charge them after a subscription was canceled.
-
BANK_CANNOT_PROCESS
The customer's bank cannot process the charge.
Types that return ShopifyPaymentsDisputeReason
The reason for the dispute provided by the cardholder's bank.
Values
-
UNRECOGNIZED
The customer doesn’t recognize the payment appearing on their card statement.
-
CREDIT_NOT_PROCESSED
The customer claims that the purchased product was returned or the transaction was otherwise canceled, but you have not yet provided a refund or credit.
-
CUSTOMER_INITIATED
The customer initiated the dispute, so you should contact the customer for additional details to find out why the payment was disputed.
-
DEBIT_NOT_AUTHORIZED
The customer's bank cannot proceed with the debit since it has not been authorized.
-
DUPLICATE
The customer claims they were charged multiple times for the same product or service.
-
FRAUDULENT
The cardholder claims that they didn’t authorize the payment.
-
GENERAL
The dispute is uncategorized, so you should contact the customer for additional details to find out why the payment was disputed.
-
INCORRECT_ACCOUNT_DETAILS
The customer account associated with the purchase is incorrect.
-
INSUFFICIENT_FUNDS
The customer's bank account has insufficient funds.
-
PRODUCT_NOT_RECEIVED
The customer claims they did not receive the products or services purchased.
-
PRODUCT_UNACCEPTABLE
The product or service was received but was defective, damaged, or not as described.
-
SUBSCRIPTION_CANCELLED
The customer claims that you continued to charge them after a subscription was canceled.
-
BANK_CANNOT_PROCESS
The customer's bank cannot process the charge.
Types that return ShopifyPaymentsDisputeReason
The reason for the dispute provided by the cardholder's bank.
Values
-
UNRECOGNIZED
The customer doesn’t recognize the payment appearing on their card statement.
-
CREDIT_NOT_PROCESSED
The customer claims that the purchased product was returned or the transaction was otherwise canceled, but you have not yet provided a refund or credit.
-
CUSTOMER_INITIATED
The customer initiated the dispute, so you should contact the customer for additional details to find out why the payment was disputed.
-
DEBIT_NOT_AUTHORIZED
The customer's bank cannot proceed with the debit since it has not been authorized.
-
DUPLICATE
The customer claims they were charged multiple times for the same product or service.
-
FRAUDULENT
The cardholder claims that they didn’t authorize the payment.
-
GENERAL
The dispute is uncategorized, so you should contact the customer for additional details to find out why the payment was disputed.
-
INCORRECT_ACCOUNT_DETAILS
The customer account associated with the purchase is incorrect.
-
INSUFFICIENT_FUNDS
The customer's bank account has insufficient funds.
-
PRODUCT_NOT_RECEIVED
The customer claims they did not receive the products or services purchased.
-
PRODUCT_UNACCEPTABLE
The product or service was received but was defective, damaged, or not as described.
-
SUBSCRIPTION_CANCELLED
The customer claims that you continued to charge them after a subscription was canceled.
-
BANK_CANNOT_PROCESS
The customer's bank cannot process the charge.
Types that return ShopifyPaymentsDisputeReason
The reason for the dispute provided by the cardholder's bank.
Values
-
UNRECOGNIZED
The customer doesn’t recognize the payment appearing on their card statement.
-
CREDIT_NOT_PROCESSED
The customer claims that the purchased product was returned or the transaction was otherwise canceled, but you have not yet provided a refund or credit.
-
CUSTOMER_INITIATED
The customer initiated the dispute, so you should contact the customer for additional details to find out why the payment was disputed.
-
DEBIT_NOT_AUTHORIZED
The customer's bank cannot proceed with the debit since it has not been authorized.
-
DUPLICATE
The customer claims they were charged multiple times for the same product or service.
-
FRAUDULENT
The cardholder claims that they didn’t authorize the payment.
-
GENERAL
The dispute is uncategorized, so you should contact the customer for additional details to find out why the payment was disputed.
-
INCORRECT_ACCOUNT_DETAILS
The customer account associated with the purchase is incorrect.
-
INSUFFICIENT_FUNDS
The customer's bank account has insufficient funds.
-
PRODUCT_NOT_RECEIVED
The customer claims they did not receive the products or services purchased.
-
PRODUCT_UNACCEPTABLE
The product or service was received but was defective, damaged, or not as described.
-
SUBSCRIPTION_CANCELLED
The customer claims that you continued to charge them after a subscription was canceled.
-
BANK_CANNOT_PROCESS
The customer's bank cannot process the charge.
Types that return ShopifyPaymentsDisputeReason
The reason for the dispute provided by the cardholder's bank.
Values
-
UNRECOGNIZED
The customer doesn’t recognize the payment appearing on their card statement.
-
CREDIT_NOT_PROCESSED
The customer claims that the purchased product was returned or the transaction was otherwise canceled, but you have not yet provided a refund or credit.
-
CUSTOMER_INITIATED
The customer initiated the dispute, so you should contact the customer for additional details to find out why the payment was disputed.
-
DEBIT_NOT_AUTHORIZED
The customer's bank cannot proceed with the debit since it has not been authorized.
-
DUPLICATE
The customer claims they were charged multiple times for the same product or service.
-
FRAUDULENT
The cardholder claims that they didn’t authorize the payment.
-
GENERAL
The dispute is uncategorized, so you should contact the customer for additional details to find out why the payment was disputed.
-
INCORRECT_ACCOUNT_DETAILS
The customer account associated with the purchase is incorrect.
-
INSUFFICIENT_FUNDS
The customer's bank account has insufficient funds.
-
PRODUCT_NOT_RECEIVED
The customer claims they did not receive the products or services purchased.
-
PRODUCT_UNACCEPTABLE
The product or service was received but was defective, damaged, or not as described.
-
SUBSCRIPTION_CANCELLED
The customer claims that you continued to charge them after a subscription was canceled.
-
BANK_CANNOT_PROCESS
The customer's bank cannot process the charge.