ShopifyPaymentsDisputeReason
The reason for the dispute provided by the cardholder's bank.
Anchor to Valid valuesValid values
- Anchor to BANK_CANNOT_PROCESSBANK_CANNOT_PROCESS•
The customer's bank can't process the charge.
- Anchor to CREDIT_NOT_PROCESSEDCREDIT_NOT_PROCESSED•
The customer claims that the purchased product was returned or the transaction was otherwise canceled, but you haven't yet provided a refund or credit.
- Anchor to CUSTOMER_INITIATEDCUSTOMER_INITIATED•
The customer initiated the dispute. Contact the customer for additional details on why the payment was disputed.
- Anchor to DEBIT_NOT_AUTHORIZEDDEBIT_NOT_AUTHORIZED•
The customer's bank can't proceed with the debit since it hasn't been authorized.
- Anchor to DUPLICATEDUPLICATE•
The customer claims they were charged multiple times for the same product or service.
- Anchor to FRAUDULENTFRAUDULENT•
The cardholder claims that they didn’t authorize the payment.
- Anchor to GENERALGENERAL•
The dispute is uncategorized, so you should contact the customer for additional details to find out why the payment was disputed.
- Anchor to INCORRECT_ACCOUNT_DETAILSINCORRECT_ACCOUNT_DETAILS•
The customer account associated with the purchase is incorrect.
- Anchor to INSUFFICIENT_FUNDSINSUFFICIENT_FUNDS•
The customer's bank account has insufficient funds.
- Anchor to PRODUCT_NOT_RECEIVEDPRODUCT_NOT_RECEIVED•
The customer claims they did not receive the products or services purchased.
- Anchor to PRODUCT_UNACCEPTABLEPRODUCT_UNACCEPTABLE•
The product or service was received but was defective, damaged, or not as described.
- Anchor to SUBSCRIPTION_CANCELLEDSUBSCRIPTION_CANCELLED•
The customer claims that you continued to charge them after a subscription was canceled.
- Anchor to UNRECOGNIZEDUNRECOGNIZED•
The customer doesn’t recognize the payment appearing on their card statement.
Anchor to FieldsFields
- •OBJECT
The reason for the dispute provided by the cardholder's banks.